Technical Support Scientist in Customer Service

Location
Rockville, Maryland
Posted
Jun 30, 2017
Closes
Aug 04, 2017
Function
Customer Service
Hours
Full Time

As a Tier II customer service agent at the Rockville, MD site, the TS scientist will handle customer calls/emails that require technical assistance. These will include pre-sale education and postsale follow-up support. Involvement in new product development is important and requires weekly communication with the R&D department. Daily feedback to sales and marketing through a CRM is also important. Utilizing OriGene’s many excellent support policies, the successful agent will employ good judgment in delivering high customer satisfaction measured by surveys and NPS-like calculations. An ability to be helpful within a team is of utmost importance. There is no travel required but options exist to participate in trade shows. Opportunities exist to publish papers using OriGene’s ground breaking antibody technologies. Exempt status. Local candidates ONLY 

Critical Requirements:

  • Masters plus commercial experience, or PhD in the life sciences
  •  Working knowledge of current molecular techniques including cDNA cloning, CRISPR/CAS, shRNA
  •  Working knowledge of antibody research applications (Western, IF, IHC, Flow)
  •  Computer savvy to quickly learn online software packages like Netsuite, JIRA, Salesforce
  •  A demonstrated enthusiasm for customer service
  •  Piror teaching experience is preferred but not required 

Please send application to jobs@origene.com