Help Desk Specialist with Secret Clearance

Location
Fairfax, Virginia
Salary
Competitive pay- DOE
Posted
Jun 30, 2017
Closes
Aug 04, 2017
Ref
AD213566
Hours
Contract

Job Summary/Company: 
Are you a cleared IT Support professional with a passion for helping others solve their technology problems? Would you enjoy working on a collaborative team within a fast paced environment, where you have every other Friday off work? If yes, we want to talk with you! 

Responsibilities: 

  • Track and document all requests for assistance from customer via phone, in person, or electronic means using a government-provided tracking system.
  • Maintain documentation and metrics for all requests which will be monitored weekly by the government.
  • Determine action to be taken and take appropriate action to resolve customer problems dealing with hardware, software, and communications or escalate problems to a higher-level IT representative IAW each organization's IT policy or test mission requirement.
  • Provide feedback, updates and status to users on their requests for assistance IAW local procedures as directed by the Government.


Qualifications:

  • 2+ years of HD experience with Bachelor's Degree, or 1 year with Masters, or 7 years total work experience
  • Security+ (or equivalent DOD Directive 8570.1 IAT II)
  • Active Secret security clearance is REQUIRED.


Hours:
Monday - Thursday (9am-5pm) / Friday (9am-5pm) with rotating Friday's off

Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered. 

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!