Director, Information Technology Services
This position is located in the Office of the Chief Information Officer (OCIO). The incumbent serves as Director of the Information Technology Services Division and advisor with respect to the astute use of information technology to exceed the expectations of the Department’s customers. The incumbent is charged with implementing the operative principles identified in the Clinger-Cohen Act of 1996, Federal Information Security Management Act of 2002, Federal Information Technology Acquisition Reform Act of 2014, Chapter 35 of Title 44 USC and industry best practices requiring the establishment of a management framework to improve the planning and control of information technology investments and leading change to improve the efficiency and effectiveness of agency operations.
Persons selected for initial appointment to the Career Senior Executive Service must have their Executive Core Qualifications certified by an Office of Personnel Management Qualifications Review Board prior to appointment and will be required to serve a one-year probationary period.
- Occasional Travel
- Position may require some travel (25% or less).
EXECUTIVE CORE QUALIFICATIONS (ECQs): Unless you are currently under a career SES appointment, are eligible for reinstatement into SES, or have successfully completed a SES Candidate Development Program approved by OPM, you must submit written statements (narrative format) describing accomplishments that would satisfy the ECQs. If you fail to do so, you will be rated as 'ineligible.' You must limit your narrative to two (2) pages per ECQ. When uploading your ECQs, choose the Supporting Document Type called ECQ.
ECQ 1 - Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent in this ECQ is ability to establish an organizational vision and to implement it in a continuously changing environment.
ECQ 2 - Leading People: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent in this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
ECQ 3 - Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent in this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
ECQ 4 - Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically.
ECQ 5 - Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
To view additional information on the proper preparation of Executive Core Qualification statements available on the Office of Personnel Management's website please click here.
MANDATORY TECHNICAL QUALIFICATIONS (MTQs): All applicants must submit written statements (narrative format) of accomplishments that would satisfy the technical qualification. You must address each technical qualification separately. You must limit your narratives to two (2) pages per technical qualification. When uploading your MTQs, choose the supporting Document Type called MTQ.
MTQ 1: Demonstrated experience in developing and implementing IT infrastructure services for improving the efficiency and effectiveness of Information Technology Operations. This experience would involve the use of strategic planning, implementation for all aspects of technology (software, hardware, service maintenance and support) to improve service delivery.
MTQ 2: Demonstrated experience successfully managing a range of agency or corporate level Information Technology and Information Management functions and managing large performance-based contracts using service level agreements. This includes experience leading a large team of innovators, subject matter experts and solution architects in achieving measurable objectives that meet business, technology and security requirements.
MTQ 3: Demonstrated experience managing large scale IT projects in a multi-disciplinary high-end information management and technical environment. This experience would involve managing large programs and budgets for major IT acquisition, transition, operation and modernization initiatives within cost, schedule and scope constraints while minimizing risk and maintaining a high level of performance.
When responding to the MTQs and ECQs, you must clearly show that you possess the experience, knowledge, skills and ability to perform the duties of this position by submitting narrative responses in which you detail your experience in each of the ECQs and MTQs.
Your examples should be clear and emphasize your level of responsibilities, scope, and complexity of the programs managed and program accomplishments with results of your actions, policy initiatives and level of contacts.
Applicants who use "see resume" as a response WILL NOT receive consideration for the position.
Manages the following IT infrastructure, services and solutions throughout all phases of the Department’s CIO Lifecycle Management (LCM) framework to promote high customer satisfaction and IT performance while streamlining costs and ensuring compliance with security requirements.
This includes performing the following duties:
Recommends policies and develops procedures governing potential and long-range logistics readiness activities. Keeps abreast of scope and intensity of legislative changes, economic trends and directives of higher echelons to develop courses of action to ensure that the highest state of IT readiness is maintained for IT infrastructure, systems and services.
Leads and manages the Information Technology Services Division and IT Infrastructure Segment to optimize program results, employee engagement and contractor performance.
Assures the execution of its functions in a technically sound and cost-effective manner in order to ensure its long-term viability. Manages and monitors the usage of funds and requirements, and takes action to reprogram funds when required. Administers a program to provide, monitor, and control Government costs. Understands and ensures compliance with Clinger-Cohen Act; Title 10 U.S.C. Sec 2223 (Information Technology: Additional Responsibilities for Chief Information Officers) and other issued Executive Orders relating to Agency IT management.
Implements and oversees the successful execution of IT contracts, typically multi-million dollar commitments, for hardware, software, service, maintenance and support. Coordinates major procurements to ensure general support and compatibility.
Develops, maintains and facilitates the implementation of a sound and integrated IT architecture in accordance with the requirements of Section 5125 of the Clinger-Cohen Act. Further, in accordance with Section 5127 of the Clinger-Cohen Act, identifies his or her respective major IT acquisition program, or any phase or increment of such a program that has significantly deviated from the cost, performance or schedule goals established for the program in the strategic information resources management plan.
Aggressively supports data and access security through a variety of security levels. Performs in-depth technical analysis and provides technical, top-level advice on managing the IT security program, in accordance with the requirements of the Federal Information Security Modernization Act (FISMA) and OMB A-130, App. III.