ITIL Manager

Memphis, TN
Jun 29, 2017
Aug 17, 2017
Full Time
Provides technical, administrative, and operational leadership to assigned project or tasks covering all ITIL initiatives & support for the organization.


At this level, the position is typically responsible for managing multiple tasks or a single large project and supervising up to 25 exempt employees, and may include one or more subordinate supervisors. Technical difficulty/complexity of assigned tasks/projects may also affect level selection.


    Provides technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management.Supervises assigned staff, including subordinate supervisors.Participates in the development of technical project plans, proposals, reports, and task order and administrative reporting to ensure appropriate ITIL procedures/processes are utilized throughout the project and subsequent operations & maintenance.May also perform high level technical services on assigned tasks.Conducts planning and provides recommendations to client on task workload and ITIL implementation.Attends customer meetings and may serve as primary client liaison.Interacts with vendors, other agencies, and other client staff on behalf of the client.Coordinates development of deliverables and products.Ensures quality assurance of project deliverables.Maintains current knowledge of relevant technology as assigned.Participates in special projects as required.
    Bachelors Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.ITIL certification is requiredProfessional certification (PMP) preferred.
Qualifications 8-10 years of related experience, including supervisory experience.



 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.