Junior Systems Administrator

Arlington, Virginia, USA
Jun 27, 2017
Aug 01, 2017
General Dynamics
Full Time

Role and Responsibilities

  • 2 years hands on experience with, desktop and other IT/VoIP associated devices; installation, maintenance, troubleshooting, asset management and control
  • Understanding/working knowledge of networking protocols, network electronics and personal computer hardware and software applications
  • Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT environment.
  • Maintain maintenance records and perform follow-ups as required for routine preventive and demand maintenance workstations and peripherals.
  • Update the software provided as Government Furnished Software (GFS) as required.
  • Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware.
  • Monitor all enterprise wide servers and services.
  • Manage Windows 2000/2003 Active Directory integrated DNS servers and multi-master zones.
  • Manage WINS servers and WINS replication infrastructure.
  • Monitor replication between global catalogs and domain controllers using approved tools.
  • Manage and monitor backup process to include daily review of backup logs and monthly test restores as part of routine maintenance and testing.
  • Operate and monitor the disaster recovery process, procedures and policies.
  • Operate and maintain the off-site tape storage process for disaster recovery and emergency access.
  • Provide first level trouble shooting on file server and SQL server operations.
  • Analyze and diagnose system failures to determine their causes and make written recommendations for corrective action.
  • Provide technical support to establish effective operational procedures.
  • Provide installation, testing and maintenance of Operating System and applications Software.
  • Provide technical assistance in writing and modifying Standard Operating Procedures (SOP), troubleshooting guides and tools.
  • Provide technical assistance in analyzing the security weaknesses/ vulnerabilities of new GOTS and COTS application software.
  • Install and configure system utilities.
  • Document procedures taken to research, assess, troubleshoot, test, and resolve support and assistance in designated ticket tracking system (ITSM Remedy).
  • Complete trouble tickets using applicable software, and policy and procedures.
  • Assist with desktop problems involving user account, passwords and access to data files.
  • Knowledge of moving users between domains and/or OUs using approved tools.
  • Knowledge of printer support operations as required (e.g. server maintenance and queue creation)
  • Knowledge of install and configure System Operating software as required.
  • Knowledge of performing local workstation back-ups as required; i.e. back up the customer's hard drive when performing operations that could result in the loss of data or back up the customer's files when re-imaging a machine.
  • Knowledge of corrective maintenance/troubleshooting for software malfunctions.
  • Assist with troubleshoot problems encountered using appropriate/designated software.
  • Knowledge of performing operator/user maintenance and minor repairs on hardware and peripherals.
  • Knowledge of performing new equipment setups, reconfigurations, and relocations.
  • Ability to lift 25 pounds to a height of 3-4 feet and position self to maintain systems and equipment within the IT environment, including under desks and in enclosed spaces.

Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

  • Active Top Secret clearance
  • Candidate must be DoD8570 compliant - Security + required
  • AV/VTC Experience preferred, but not required
  • Microsoft and Computing certification within 6 months of start
  • Hands-on: 2 years
  • Help Desk: 3 years