Shift Lead Systems Manager

Greenbelt, MD
Jun 27, 2017
Sep 11, 2017
Full Time
General Dynamics IT has an opening for a Shift Lead Systems Manager with strong communication and technical skills that will support the Department of Commerce 2020 Decennial Census Systems of Systems hybrid cloud infrastructure and its applications. The Network Operation Center/System Administration team will be responsible for monitoring and responding to incidents, escalations, customer service, operations & maintenance of hybrid cloud resources, DevOps toolsets, and access management systems.


Specific roles & responsibilities for the position include but not limited to the following:

    Support provisioning of virtual machines, virtual networks, VDI instances, other related hardware in the cloud or datacenterSupport implementation of servers, middleware, COTS, GOTS, and FOSSProviding support to development, test, and production teams with troubleshooting issuesManage server images (AMI/VMware)Assist in capacity planning and solution scaling solutionsProvide troubleshooting support for desktops, laptops and other related hardware Provide troubleshooting support for Citrix VDI infrastructure and virtual desktopsProvide troubleshooting support for MFP’s and printers (including device management & spooling)Supporting local on-site patch panels, UPS, appliances, servers, switches and routersManage, track, report and assign tickets dailyCreate SOP’s and other documentation for use within the operations teamProvide daily infrastructure analysis reportsCoordinate and manage service desk type environmentCoach, mentor and train staff

Additional Duties may include:

    Strong written and communication skills required.Comfortable in a fast pace work environmentExperience scripting in Javascript, Bash and/or PowerShellExperience automating or orchestrating the provisioning of new servicesExperience with Amazon Web Services GovCloud (AWS)Experience with VMware ESXi, vCenter and/or vRealizeExperience with Windows 2012 R2 and/or Red Hat Enterprise LinuxExperience in performing system admin functions to include but not limited to:
      VM compute & storage managementVM disaster & recovery managementCompute, storage and application monitoringPatching & hardening supportAdvanced systems troubleshooting
    Knowledge of token and PIV based authentications.Knowledge of Citrix VDI, Oracle RDBMS and directory services such as Microsoft Active Directory. Knowledge of configuration and auto deployment tools (Ansible, Puppet, etc.)Knowledge of Federal security policies, requirements, and vulnerabilities managementMust be available for on-call support as required

Required Skills:

    10 full-time years of experience; Prior consulting, Professional Services and/or Enterprise Experience preferredMust have advanced level knowledge of the concepts, practices and procedures of the field of specialization. Must be familiar with source and artifact control, configuration and knowledge managementExperience using NOC tools such as SolarWinds, AppDynamics, VMware vRealize and/or SplunkAdvanced vendor certifications preferredRelevant knowledge of current and emerging technologies including Software Defined Network (SDN)Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnelAbility to consistently meet and exceed expectations and incorporate customer service into all aspects of workProficient in developing infrastructure-as-a-code solutions for continuous deploymentExperienced in supporting project teams in all phases of SDLCExperience in large scale migrations of projects, data, and persons to and from a commodity compute systemsExperience supporting hyperconverged and converged infrastructure systemsProficient in supporting recoverability and continuity of business operations Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detailTeam Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skillsProblem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutionsResults oriented: Able to drive things forward regardless of personal interest in the task
Education 10+ years of experience with a Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.


Master’s Degree preferred.

Qualifications As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.