Information Technology and Instructional Design Coordinator
The Office of Compliance (OOC) administers the Congressional Accountability Act (CAA)( 2 USC 2301, et. seq.). The CAA extends the protections embodied in several workplace and accessibility laws to employees in the legislative branch, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, and the Family and Medical Leave Act. The OOC is responsible for processing cases and providing education and information to covered employees and employing offices on their workplace rights and responsibilities under the CAA. To effectively perform its mission, the office utilizes various Information Technology (IT) tools and provides outreach services in numerous formats. The incumbent performs basic IT support, liaises with outside service providers, and works as a member of a team developing training modules in various formats.
- Must be a US Citizen.
- Must possess or successfully obtain a secret security clearance.
- Must innovate and work cooperatively and collaboratively within a team framework.
- Must successfully engage in problem-solving techniques.
- Must be proficient in written and spoken English.
- Not Required
Bachelor's degree in computer science, computer engineering, software engineering or four years of professional IT experience, and at least two years of experience applying instructional design theory to course development and using technology for instructional design and e-learning content creation.
Specialized experience required for this position is:
- Strong foundation in IT concepts and operating principles for data communications and information systems hardware and software, including expertise in computing devices such as desktops, laptops, mobile phones, and Window operating systems applications.
- Knowledge of available IT products and services, and ability to identify new technologies to enhance learning opportunities.
- Ability develop and prepare written documents and reports.
- This position ensures that the OOC has necessary IT support by providing routine IT services and acting as office liaison to contractors for unique IT projects and systems that contribute to the effective operation of the OOC. The incumbent is responsible for collaborating with OOC staff and managers in formulating plans for development and revision of all online instructional materials related to the educational mission of the office.
- The incumbent understands all office applications, including user account update parameters, and is able to identify problems and suggest solutions, deploy laptops, and perform other related duties associated with the effective running of the office IT operations, including performing routine troubleshooting. The incumbent acts as primary liaison to external IT service providers, including data base developers and web providers.
- The incumbent assists in determining training needs for the legislative branch community, and designs and develops systems to determine the most efficient use of resources and strategies for effective communication. The incumbent is able to utilize technology for instructional design and e-learning content creation and revision, and assists in revising instructional materials with appropriate methods and techniques for achieving the desired learning outcome and trains other staff in preparing similar instructional materials. The incumbent assists in developing evaluations for OOC programs, seminars, webinars, events, outreach activities; compiles, maintains, and analyzes program statistics, identifies trending topics and emergent issues; and makes appropriate recommendations for changes to the OOC education program.
- The incumbent maintains strict confidentiality as required by the CAA and the Procedural Rules of the Office of Compliance.