Chief Information Officer

Washington D.C.
Jun 26, 2017
Jul 18, 2017
Executive, Chief
Full Time

About the Agency

The President has challenged cabinet Secretaries and senior Federal agency heads to create a government that is more citizen centered, results oriented, and market based. To achieve this vision within The Department of Homeland Security, we are searching for high caliber leaders who possess high standards of excellence and enjoy challenges and opportunities.

Failure to follow explicit instructions provided will result in your loss of consideration for this position. Before applying for this position, please read the entire announcement and follow the instructions in the How to Apply section.

  • Occasional Travel
  • You may be expected to travel for this position.

  • Yes
  • You may qualify for reimbursement of relocation expenses in accordance with agency policy.

  • You must be a U.S. Citizen or U.S. National to apply for this position.
  • Obtain/Maintain a Security Clearance (i.e. Secret, Top Secret)
  • First time SES appointees are subject to a one-year probationary period.
  • Excess pages will not be considered for applications over the page limits.
  • Financial Disclosure Required.
  • Drug Testing Required.
  • As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level managerial capability. This experience should be sufficiently broad in scope and at a major management level in a large or complex organization. The ideal candidate will have experience leading and supervising a large number of employees through subordinate supervisors and have experience hiring, developing and evaluating employees.

    As such, your application should demonstrate that you the knowledge, skills and abilities to successfully fulfill responsibilities inherent in SES positions such as:

    • Leading and directing the work of an organizational unit
    • Ensuring the success of one or more specific major programs or projects through successful leadership strategies
    • Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance
    • Supervising the work of employees, developing policy and other executive functions
    To meet the minimum qualification requirements for this position, you application must show evidence that you possess the five (5) Executive Core Qualifications listed below. Typically experience of this nature is gained at the GS-15 or equivalent level in the federal service or its equivalent in the private sector.

    If your experience does not include these basic qualifications, you will not be determined qualified for this position.

    **Noncompetitive status- if you are a current or reinstatement eligible Career SES or a graduate of an Office of Personnel Management (OPM) approved SES Candidate Development Program (CDP) and your ECQs have been certified by OPM's Qualifications Review Board (QRB)-you are not required to address the ECQs. Current and reinstatement eligible SES must include with your application a copy of your most recent SF-50, Notification of Personnel Action, documenting your SES Career Appointment. CDP graduates must include a copy of your OPM CDP graduation certificate or other proof that your ECQs have been QRB certified.**

    The application process used to recruit for this position is the RESUME-BASED METHOD.

    All applicants must submit a five (5) page resume. Your resume should clearly reflect evidence of the ECQs. Please do not submit separate narratives addressing the ECQs. Any information in excess of five (5) pages WILL NOT be considered. A sample five (5) page resume that incorporates ECQs can be viewed at this link


    ECQ 1 -LEADING CHANGE: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this Executive Core Qualification (ECQ) is the ability to establish an organizational vision and to implement it in a continuously changing environment.

    ECQ 2 -LEADING PEOPLE: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

    ECQ 3 -RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks.

    ECQ 4 -BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically.

    ECQ 5 -BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments or international organizations to achieve common goals.

    Additional information on the Executive Core Qualifications is available at


    All applicants must submit a written narrative explaining how they meet the mandatory technical qualification(s) not to exceed one (1) page for each MTQ. Please give examples and explain the depth of the knowledge you possess and the sensitivity of the issues you handled, etc. Any information in excess of one (1) page per MTQ WILL NOT be considered.

    MTQ 1. Expert knowledge of best practices in information technology (IT) management and acquisitions, and skill in managing complex IT programs that support an enterprise vision, improve customer service, and ensure IT program performance in a large, geographically-dispersed organization. Today's best practices are considered to include DevOps, Agile, Lean, microservices architectures, cloud infrastructures, and more.

    MTQ 2. Demonstrated experience in successfully managing a range of agency or corporate level IT and information management functions such as systems acquisition and implementation, software development, operations, IT architectures, IT strategic plans, IT performance measurement, telecommunications and computer security.

    MTQ 3. Demonstrated experience in developing and implementing IT and strategic planning and performance measurement to attain the goals and objectives of the organization. This experience would involve the use of investment management, cost benefit analysis, business process improvement, capital planning and technology to improve service delivery and evaluating program technology needs.

    There is no substitution for education of experience for this position.

    see "Qualifications Required"



    As the Chief Information Officer for U.S. Citizenship and Immigration Services (USCIS), you will serve as the strategic visionary for information technology (IT) programs. USCIS is a leader in the federal government's digital transformation, bringing DevOps, Agile, Lean, and user-centric approaches to the government IT environment. The CIO will be responsible for providing visionary and supervisory leadership to continue and extend this transformation, building on USCIS's innovations in security and program oversight to deliver responsive, user-centric, high quality services to USCIS employees, partner agencies, and the public.

    U.S. Citizenship and Immigration Services (USCIS) is a component within the U.S. Department of Homeland Security comprised of approximately 30,000 Federal employees and contractors working in approximately 250 Headquarters and field offices around the world. We are responsible for the administration of immigration and naturalization adjudication functions and establishing immigration services policies and priorities.

    Our functions include:

    • Adjudication of immigrant and nonimmigrant visa petitions
    • Adjudication of citizenship applications and naturalization petitions
    • Adjudication of asylum and refugee applications
    • Adjudication of a variety of other immigration applications and petitions
    This candidate of this position serves as the Chief Information Officer and is the leader and CEO of a multi-billion dollar IT infrastructure which is at the forefront, and one of main focal points of the administration. You will be responsible for the IT systems and infrastructure that support this mission, including system development and acquisition, infrastructure engineering, IT operations, helpdesk and support, IT security, and digital services. You will oversee the IT budget, IT programs and services to ensure their success. You will establish and implement policies and report to oversight bodies on program status, and will be accountable for ensuring that IT meets the agency's needs in a cost-effective and high-quality manner. You will also represent USCIS on all IT matters. You will have direct access and contact with the senior most levels of the Department and within the US Government.

    As the Chief Information Officer, you will direct an IT infrastructure that designs, develops and delivers high impact, mission-critical services and solutions to overcome its customers most complex problems. You will provide visionary and practical leadership and oversight for a wide cadre of IT professionals who strive to be the best at everything they do. You will identify, evaluate, and disseminate best practices and technologies to meet USCIS' needs, and will provide guidance and recommendations to senior agency officials. You will implement congressional and executive level policies and policy changes.

    You will be responsible for the acquisition and support of IT hardware and software as well as acquisition and management of contractor resources. You will develop and defend budget estimates and related justifications and be accountable for ensuring that funds, positions, and materials are properly utilized in accordance with the operating budget. You will also be responsible for alignment with the DHS enterprise architecture and for supporting Department­ wide IT efforts.

    As a member of the agency's executive team; you will implement the President's Management Agenda within your specific area of responsibility. For an overview of the diverse responsibilities USCIS carries out within the Government, visit our website at

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