Energetic Support Representative

Location
Chevy Chase, Maryland
Salary
$70,000
Posted
Jun 22, 2017
Closes
Jul 27, 2017
Ref
AD213453
Hours
Full Time

Job Summary/Company: 
Sparks Group is partnered with a cutting-edge software company looking to add to a Senior Support Representative to their team. The ideal candidate will have experience with SharePoint, Office 365, and excellent problem-solving skills. If you're great at multi-tasking in a fast-paced environment and eager to support a global team apply within! 

Responsibilities: 
• Lead and mentor team members
• Ability to work with high-profile customers 
• Assist customers to resolve difficult cases and escalated issues
• Strengthen customer confidence and trust in products and abilities 
• Ability to work with all levels of management and diverse cultures 

Qualifications/Background profile: 
• Bachelor's degree (preferred)
• Office 365 and SharePoint Certification (preferred)
• 2 years or more of SharePoint experience required 
• At least 2 years of Customer Support experience in a software support environment
• Experience with CRM and familiarity with Windows OS required 
• Flexibility to work an on-call rotation every other month (on average)
• Excellent communication skills verbal and written

Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered. 

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!