Technician, Help Desk
Job duties: Performs the following duties with minimal oversight
- Provides Help Desk and End User Support functions that include but are not limited to: answering phone calls, providing guidance and solutions for Tier 1 issues, filling out trouble tickets and submitting for escalation where needed. Provides support in the distribution and tracking of mobile devices, and support in the area of establishing accounts or trouble shooting access errors.
Associates Degree in a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
Information Assurance Certification: IAT 1 (A+ with CE and/or Network+ with CE and/or SSCP)
1-3 years of experience
2 years minimum of directly related experience supporting help desk operations.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. #DPOST #CJPOST