Non-Profit Call Center Representative (Member Services)

Alexandria, VA
Oct 23, 2017
Oct 31, 2017
Customer Service
Full Time
Job Title: Non-Profit Call Center Representative (Member Services) Job Type: Full-Time Location: Alexandria, VA   Job Description:

The American Society of Clinical Oncology (ASCO) is a non-profit association dedicated to conquering cancer through research, education, and promotion of the highest quality patient care.   We are searching for a highly motivated and team-oriented Call Center Representative to join our Member Services team and provide exceptional customer service to more than 40,000 medical professional members worldwide.   ASCO is a stable, forward-thinking, growing membership organization that offers an excellent benefits package, subsidized parking or Metro benefits, and opportunities to participate in professional development programs.      What you will do:   Provide customer service for timely and accurate resolution to product, service, and/or benefit inquires and issues Select and explain the appropriate solution using best judgment and problem solving skills Follow-up and proficiently communicate with the customer to ensure resolution Perform research, data collection and analysis of requests from members and staff to process and verify the accuracy of orders Travel to conferences for members services recruitment activities Work effectively and independently with a diverse group to facilitate the completion of work and meet departmental goals   Successful candidates will have:
  • Minimum 3-5 years of professional customer service and call center experience, preferably in an association, non-profit sector or healthcare industry
  • Excellent ability to resolve customer inquiries through phone and email by utilizing in-depth knowledge of organization’s products, programs, and benefits. 
  • Strong written and verbal communication skills
  • Attention to detail and ability to practice active listening, critical thinking, problem solving and best judgment skills.
  • Effectively use time management and prioritization skills to support departmental administrative activities such as, special projects, processing mail, voicemail, and faxes
  • A proven record of providing excellent customer service and a strong focus on quality assurance
  • Successfully adapt to a fast-paced and professional environment
  • Proficiency with Microsoft applications (Word, Excel, and PowerPoint) and database experience is a plus.
  To learn more about ASCO, please visit  
ASCO is proud to be an Equal Opportunity Employer (EOE)

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