Sr Technician, Systems w/Polygraph

3 days left

Location
McLean, USA, Virginia
Posted
Jun 21, 2017
Closes
Jul 26, 2017
Ref
2017-26562
Contact
General Dynamics
Function
IT
Hours
Full Time

Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.



Service Desk - McLean or Warrenton - 8:00am - 4:30pm (M-F)







Customer service experience in IT Service Desk environment
Knowledge/use of admin tools/admin console
Ability to remotely troubleshoot customer issues via phone/remote desktop support sessions
Knowledge of customer product base (software/hardware) helpful, but not required



1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.



2. Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).



3. Provides software and system troubleshooting and support.



4. Provides technical support and training to end-users.



5. May provide guidance and work leadership to less-experienced technicians.



6. Maintains current knowledge of relevant technology as assigned.



7. Participates in special projects as required.




Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.




3-5 years of directly related experience supporting information systems operations.



As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.