Assistant Community Manager - Floating

Equity Residential
Washington, DC
Jun 20, 2017
Jun 21, 2017
Full Time
This is a floating ACM position within the DC Metro portfolio Working for Equity Residential means being part of a community a employees and residents a striving to provide the best in apartment living speaking boldly about new ideas for innovation and inspiring creativity in theways we live and work together Thata s what our Be Think Play Live culture isall about Our Assistant Community Managers are leaders in the art of bringingpeople and apartment homes together They will be called upon as theindividuals responsible for community operations in the Managera s absence andwill serve as role models to the rest of their team They are multitalented personable individuals with sales expertise and a passion for buildingrelationships Assistant Community Managers are seasoned property managementprofessionals with demonstrated success in providing sales customer service and administration leadership to the team As an Assistant Community Manager you will utilize your proven skillsand knowledge to readily adapt to the challenges that accompany supporting yourcommunity Each day will be unique requiring an ability to prioritize multitask think creatively take initiative and employ a diverse set ofskills You will listen carefully to discover resident needs and confidentlyrecommend solutions to overcome concerns You will actively participate in theleasing and renewal process at your community by engaging with prospectiveresidents and will demonstrate an expertise in your community and submarket including market conditions competitor pricing and new and pending lease updevelopments Additionally you will act as a right hand to your CommunityManager providing leadership delegation and supervision to the office service and concierge teams and making important business decisions in his orher absence Assistant Community Managers bring positive energy to eachconversation resolve any apartment issues quickly and effectively and makeeveryone feel welcome and appreciated WHO YOU ARE A Sales Leader You will provide leadership and mentoringto Leasing Consultants and Customer Support Assistants promoting a positivework environment that encourages collaboration and teamwork A Strong Communicator Your writing and speaking skills areclear and effective helping you connect well with others A Team Player You are united with teammates indelivering the best experience to current and prospective residents Organized and Accountable You are flexible and able to juggle theneeds of changing priorities at the community Analytical You are comfortable working with numbers interpreting financial statements evaluating trends and analyzing data Creative You are an idea person and like coming upwith smart solutions to new challenges Flexible and Adaptable You understand that solutions to residentissues and concerns may vary this knowledge that the world does not existthrough black and white lenses allows you to comfortably operate in the graywhen needed Motivated You invest extra energy to reach yourgoals Solution Oriented You follow through on commitments letting residents know that they matter WHAT YOUa LL DO Build community and industry knowledge by identifying market trends to preparefor future occupancy needs and offering recommendations to the CommunityManager Connect with prospective residents through phone calls appointments andfollow up communications leading the rest of the team through demonstration ofyour excellent sales and rapport building skills Manage the leasing process by guiding new residents through eachstep completing and verifying all lease applications and sharing results withapplicants as well as guiding the leasing team through effective salesstrategies and follow through Show off our community by prioritizing curb appeal andmaintaining accurate and in depth knowledge of all aspects of the property andmarket Keep accurate records of prospective and current residents aswell as rent and inventory Handle transactions like accepting rent and deposits andinspecting move ins and move outs Train and collaborate with talentedteammates to identify andsolve any leasing issues that arise REQUIREMENTS Prior sales experience in leasing retail banking orother related fields s Demonstrated proficiency in working with computersincluding word processing calendar management software database and socialmedia Excellentcommunication interpersonal and organizational skills High schooldiploma or equivalent Available to worka flexible schedule including weekends PREFERREDEXPERIENCE Demonstratedability to secure leases and provide sales leadership and training College degree orcoursework REWARDS We recognize everyone hasdifferent needs outside of work Thata s why in addition to a competitivebenefits package medical dental vision and paid time off we offer manyunique options to employees like adoption benefits and paid time off forcommunity service projects To learn more view our Total Wellbeing page here

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