Community Manager

Equity Residential
Washington, DC
Jun 20, 2017
Jun 21, 2017
Full Time
Working for Equity Residential means being part of a community a employees and residents a striving to provide the best in apartment living speaking boldly about new ideas for innovation and inspiring creativity in theways we live and work together Thata s what our Be Think Play Live culture isall about Our Community Managers are smart savvy team leaders with a passionfor customer service and a strong business acumen They are accountable for allaspects of their propertya s operations including financial performance resident satisfaction and retention and developing an engaged and productiveteam They monitor a wide array of performance metrics implement strategies tomeet operational and leasing goals analyze and respond to changing marketconditions and identify areas for improvement As a Community Manager youwill direct sales activities leasing administration and maintenanceinitiatives at your property exemplifying Equity Residentiala s brand each andevery day by thinking like an owner and ensuring that your team members havethe resources they need to be successful while enjoying the ride At Equity being a manager is much more than sitting behind a deskdirecting others we believe in leading by example and walking in the shoes ofthe people you manage As a Community Manager you will be out on the salesfloor with your leasing team inspecting the community with your maintenanceprofessionals and communicating and building rapport with your residents Youwill be an expert on your community and submarket including market conditions competitor pricing and new and pending lease up developments Overall you arethe business leader at your property overseeing the entire operation includingteam performance and development resident satisfaction and financial success WHO YOU ARE A Leader You will provide leadership and mentoringto your team promoting a positive work environment that encouragescollaboration and teamwork A Strong Communicator Your writing and speaking skills areclear and effective helping you connect well with others A Team Player You are united with teammates indelivering the best experience to current and prospective residents Organized and Accountable You have exceptional time managementabilities and are able to juggle the needs of changing priorities at thecommunity while accomplishing objectives through training and motivating ahigh performing team Creative You are an idea person and like coming upwith smart solutions to new challenges Levelheaded You keep your cool during stressfulsituations and quickly find solutions Flexible and Adaptable You understand that the world does notexist through black and white lenses and embrace the opportunity to live in thegray Confident and Decisive You take initiative trust your gut andare not afraid to make a decision or deliver a difficult message Motivated You invest extra energy to reach yourgoals and help your team reach theirs Solution Oriented You follow through on commitments letting residents know that they matter WHAT YOUa LL DO Build community and industry knowledge by identifying trends to prepare for futureoccupancy needs and offering recommendations and training Connect people to community through effective leasing administrationand training of your team Show off our community by prioritizing curb appeal andmaintaining accurate and in depth knowledge of all aspects of the property andmarket Manage the leasing process by guiding the team through effectivesales strategies and follow through Support maintenance operations by partnering with your MaintenanceManager to provide a sparkling product through preventive maintenance timelyand efficient repairs and a highly organized make ready process Partner with your Regional Manager to prepare and follow an operating budgetand to plan community capital improvements repairs contract developments andnegotiations Orchestrate all accounting functions associated with the property includingprocessing invoices paying bills and assisting the Central Business Group CBG with collections evictions and managing resident accounts and charges Train and collaborate with talentedteammates to identify andsolve any issues that arise Drive the community to continuedoperational success by proposingincome producing opportunities such as competitive pricing and value addcommunity enhancements Focus on performance metrics ranging from your communitya s CustomerLoyalty Score to sales conversion rates to apartment turnover efficiency andeverything in between REQUIREMENTS Minimum years residential property management experiencewith working knowledge of tenant and eviction laws Experienceleading a high performing team Familiarity andcomfort with performance metrics sales quotas and financial concepts Demonstrated proficiency in working with computersincluding word processing calendar management software database and socialmedia Excellentcommunication interpersonal and organizational skills High schooldiploma or equivalent Available to worka flexible schedule including weekends PREFERREDEXPERIENCE College degree orrelated coursework in business accounting hospitality or property management Demonstratedability to secure leases and to exceed sales goals REWARDS We recognize everyone hasdifferent needs outside of work Thata s why in addition to a competitivebenefits package medical dental vision and paid time off we offer manyunique options to employees like adoption benefits and paid time off for communityservice projects To learn more view our Total Wellbeing page here

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