Field Service Technician

Employer
SolarCity
Location
Silver Spring, MD
Posted
Jun 20, 2017
Closes
Jun 21, 2017
Function
Accountant, IT
Industry
Specialty Trades
Hours
Full Time
SolarCity is now a Tesla company.Join the team that's working hard to accelerate the world's transition to sustainable energy. Tesla and SolarCity have merged, and our team is stronger than ever. We're problem solvers, team players and game changers. If this sounds like you, join us and make a difference.Job DescriptionOverviewThe Field Service Technician will report to the Regional Field Service Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to residential and commercial PV systems, electric vehicle charging stations, and energy efficiency installations comprising SolarCity's installed base. The Field Service Technician will be asked to assist in the commissioning of the solar array and monitoring systems during project installation.The ideal candidate has significant experience and understanding in the design and installation of commercial and residential PV systems.Responsibilities * Performing required preventive maintenance activities on commercial inverters to maintain warranty coverage* Responding to corrective maintenance cases on both commercial and residential PV systems - includes troubleshooting, testing, repairing activities and updating online case logs accurately* Attending and demonstrating outstanding performance at multiple inverter training schools* Working safely and in accordance with SolarCity and industry standard safety requirements* Report writing, where required, to comply with deliverables in commercial O&M contracts* Working closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested* Prioritizing conflicting work requests and escalations* Working with customers unhappy with the performance or functionality of their systems* Ensuring the vehicle, tooling, electronics, software, and company property issued are accounted for and taken care of* Working with the electric vehicle charging station teams and understanding the systems and installation requirements* Supporting the ongoing development and improvement of the SolarCity Field Service team* Extensive hands-on experience installing, maintaining, and troubleshooting PV systems* Comfortable in a fast paced field environment* Outstanding interpersonal and communication skills (both written and verbal); particularly in a customer-facing environmentQualifications * NABCEP Certification strongly preferred* Journeyman Electrician's card or equivalent required to perform electrical work in the state where work will be performed by the candidate* Greater trades experience in roofing or electrical a plus* Have a minimum of one years of PV installation experience* Proficiency in installing all types of grid-tied inverters & able to work with various ground and roof mount racking systems* Understanding of the NEC codes that relate to PV installations* Must be very organized and be able to meet aggressive timelines* Willing to do residential, commercial & service work* Must be able to climb ladders and stairs, lift 100 pounds, and must be able to work on your feet for long periods of time* Ability to work in extreme environments, eg hot sun, below freezing, crawl spaces, etc.* Experience with plumbing and HVAC highly desirable* Must be comfortable working with spreadsheets, word processing, and computer-based applications (eg time tracking, case management, etc)* Must be able to work at heights, climb ladders and stairs, lift 60 pounds, and able to work on your feet for long periods of time* Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required* Must be able to work alone for periods of time and manage your own schedule* Comfortable making decisions independently and handling emergency situations with a calm and directed manner* Excellent customer service skills required* Excellent written and verbal communication skills required* Regular, reliable and predictable attendance required* Ability to work well with others in a collaborative team environment* Must have a valid driver's license* Must have a clean driving record (example no DUI in last 5 years)* Must be able to successfully pass a pre-employment criminal, driving, and drug screenBenefits for Full-Time Positions * Competitive compensation with many positions incentivized* Paid training with the nation's leader in solar power* Full benefits package including health, vision, and dental insurance* Attractive vacation, sick and holiday pay* 401(k) savings plan for eligible positions* Employee referral program* Some positions eligible for equity * Career path opportunities for top performersSolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.AL 05500, AR M-8937, AZ ROC 243771/ROC 245450, CA CSLB 888104, CO EC8041, CT HIC 0632778/ELC 0125305, DC 410514000080/ECC902585, DE 2011120386/ T1-6032, FL EC13006226, HI CT-29770, IL 15-0052, MA HIC 168572/EL-1136MR, MD HIC 128948/11805, NC 30801-U, NH 0347C/12523M, NJ NJHIC#13VH06160600/34EB01732700, NM EE98-379590, NV NV20121135172/C2-0078648/B2-0079719, OH EL.47707, OR CB180498/C562, PA HICPA077343, RI AC004714/Reg 38313, TX TECL27006, SC M113431, UT 8726950-5501, VA ELE2705153278, VT EM-05829, WA SOLARC*919O1/SOLARC*905P7, Albany 439, Greene A-486, Nassau H2409710000, Putnam PC6041, Rockland H-11864-40-00-00, Suffolk 57612-H, Westchester WC-26088-H13, NYC #2001384-DCA. SCENYC: NYC Licensed Electrician, #12610, #004485, 155 Water St, 6th Fl., Unit 10, Brooklyn, NY 11201, #2013966-DCA. All loans provided by SolarCity Finance Company, LLC. CA Finance Lenders License 6054796. SolarCity Finance Company, LLC is licensed by the Delaware State Bank Commissioner to engage in business in Delaware under license number 019422, MD Consumer Loan License 2241, NV Installment Loan License IL11023 / IL11024, Rhode Island Licensed Lender #20153103LL, TX Registered Creditor 1400050963-202404, VT Lender License #6766