Customer Service Manager

Employer
Robert Half Finance & Accounting US
Location
Baltimore, MD
Posted
Jun 20, 2017
Closes
Jun 21, 2017
Industry
Other
Hours
Full Time
Ref ID: 02000-0009297267Classification: Accounting ClerkCompensation: $70,000.00 to $90,000.00 per yearRobert Half is seeking an experienced Customer Service Manager to join a great team in the manufacturing industry. Our client promotes health and wellness, bonus potential and offers 100% paid benefits! Daily responsibilities: Spearhead process improvements and efficiencies throughout the department. Manage all aspects of the customer service team including escalation calls, troubleshooting, and schedule coordination. Maintain knowledge of ongoing orders including status, inventory, and shipment dates. Ensure all orders are properly documented and accurately priced. Manage all vendor accounts and profiles. Maintain accuracy of sales reports and commissions. Act as liaison between marketing, sales, and management. Follow-up on issues related to the customer service, sales, or transportation department. Prepare training and development lessons for staff. Qualifications: 7-10 years of experience working with large supermarket chains on a corporate level, vendor relations, logistics, order entry, inventory management and invoicing/billing. 5+ years of management experience within the manufacturing industry. Extensive experience coming up with and implementing new processes and operations. Excellent communication and interpersonal skills. Ability to work independently with minimal supervisory direction. Ability to work in a fast paced, constantly changing environment. Technically sound with the ability to operate multiple ERP systems. Proficiency in Navision and/or EDI is a huge plus. Qualified candidate should apply directly or send resumes to [Click Here to Email Your Resume].Customer Service, Logistics Distribution, Vendor Relations, Order Entry, Process Improvements, Operations, Billing/Invoicing, Inventory Management.Robert Half Finance & Accounting, the world's leader in specialized financial staffing, provides exciting full-time opportunities in the areas of accounting, bookkeeping, finance, audit, taxation and more. We pioneered the professional staffing industry, and we've been successfully matching professionals with employers since 1948. Our proven proprietary processes, along with our relationships in 325 locations worldwide, allow us to provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company once again was named first in our industry on Fortune(R) magazine's list of "World's Most Admired Companies" (March 1, 2017), and 9 out of 10 of our customers would recommend our service to a colleague.Apply for this job now or contact our nearest office at 844.539.2523 for additional information.All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2017 Robert Half Finance & Accounting. An Equal Opportunity Employer M/F/Disability/Veterans By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.