Out of Branch Sales Associate I

Alexandria, VA
Jun 20, 2017
Jun 21, 2017
Full Time
Position OverviewAs a Sales Ambassador within PNC's Retail Bank organization, you will be based in Washington,DC.Job ProfileBuilds the retail customer base through proactive, outbound quality sales conversations. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.Sells the bank's products and services to existing and prospective clients outside of branch in non-PNC locations, demonstrating how PNC can help them achieve their financial goals. Identifies and independently acts upon sales opportunities to achieve assigned sales goals. Makes connections with PNC ecosystem partners.Builds a strong pipeline of appointments for branch and ecosystem partners. Demonstrates value for customers to continue a deeper needs-based conversation to achieve financial well-being.Creates an exceptional customer experience at events in a variety of external locations to drive desired acquisition, customer loyalty and increased share of wallet.Understands PNC capabilities, educates and coaches customers on technology options.Core CompetenciesManages Risk - Basic ExperienceAssesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.Customer Focus - Basic ExperienceKnowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.Job Specific CompetenciesCustomer Experience Management. - Working ExperienceImplements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.Effective Communications - Working ExperienceUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Managing Multiple Priorities - Working ExperienceAbility to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.BRANCH BANKING SERVICES - Working ExperienceKnowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers.Customer Acquisition - Working ExperienceKnowledge of and ability to implement the methods used to acquire new customer relationships.Selling - Working ExperienceKnowledge of and ability to use diverse tools, tactics and techniques to persuade a person to buy a product or service.Addressing Customer Needs - Working ExperienceKnowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.Sales Proposals and Presentations - Working ExperienceKnowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer's needs.Sales Closing and Agreements - Working ExperienceKnowledge of and the ability to close deals and reach final sales agreements.Required Education and ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EEO StatementPNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law

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