Customer Service Cable and Internet Level 1
Get to Know Alorica: At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. Cable and Internet (device troubleshooting level 1) Customer Service Representative Position Summary: Your mission (should you choose to accept it) is to provide light technical support for customers with their new devices ranging from tablets and internet connection to various cable support needs. When it wont turn on, when it wont turn off, when the screen does that weird blinky thing thats when theyre going to be calling you! CSRs supporting the Telecom business line have the opportunity to boost their hourly earnings with various incentives that reward performance in quality customer service, making helpful product or service suggestions to customers, and overall employee contribution. Total hourly compensation with bonuses after training can range between $10 - $15. Youre literally the voice of our clients brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Why Join Alorica? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: - Paid training - Flexible training schedules - Medical and dental benefits - Pet Insurance - Paid time off - Paid holiday and sick time - Retirement planning options (401(k)) - Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best. Key responsibilities: - Connects with customers to help resolve and find solutions to various light technical difficulties - Help customers with questions like "How do I reset the device?" "Can I get more bandwidth for gaming?" "Can you schedule a Technician to visit?" - Collects information, investigates issues, diagnoses and troubleshoots problems - Researches and resolves customer technology issues with the resources and training we provide you - Obtains, enters and verifies customer information into the computer - Maintains in-depth knowledge of assigned clients products and service - Escalates calls to supervisor when necessary and appropriate - Comfortable suggesting options that would support the customer's cable / internet / phone needs when appropriate. Position Requirements: Minimum Education and Experience: - High School Diploma or GED required; college degree preferred - Minimum of 1 year of device troubleshooting or light tech support experience - Familiarity with Microsoft Windows, Word, and Excel applications - Bilingual language skills a plus but not required Knowledge, Skills and Abilities: - Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time - Strong technology aptitude - Analytical with strong attention to detail - Problem-solving ability - Excellent oral and written communication skills - Strong listening / comprehension skills - Ability to stay composed and objective - Conversational, patient and confident, with a positive attitude Alorica in Fredericksburg, VA is actively reviewing applicants and scheduling interviews for open positions in Customer Service supporting inbound calls for light technical support. So what do you say? Ready to take the next step? The Next Step: Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead. You ready? Lets do this. Click "Apply Now" to begin the application process. Submit your contact information and attach a resume and if you have time click the link on the following page to complete the online application. We are looking forward to learning more about you! Equal Opportunity Employer Veterans/Disabled DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.