Senior / Lead Application Support Analyst - Market Data

Fannie Mae
Herndon, VA
Jun 20, 2017
Jun 21, 2017
Full Time
THE COMPANY Are you interested in helping solve today's most critical housing challenges? In simplest terms, Fannie Mae serves the people who house America. We work at the heart of housing by providing reliable, affordable mortgage financing in all markets at all times, buying loans that banks and other lenders originate, so they can fund new loans. This gives more people the opportunity to buy, refinance, or rent homes and apartments. Creating these opportunities is what drives the people who work at Fannie Mae. For more information about Fannie Mae, visit JOB INFORMATION Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software. KEY JOB FUNCTIONS Provide production support or technical support to users of a customized or proprietary application. May act as lead. Allocate work to staff, plan, communicate, evaluate and manage performance by staff. Assess needs for technical development of staff and provide formal or informal training opportunities to staff. Confer with management of client groups using application(s) supported by group and assess uptime, productive use of application, and needs for further development or enhancements to make application more useful. Plan and conduct regular or periodic meetings of staff responsible for maintaining applications in production to assess issues or bugs and plan strategy for addressing them. Plan, contribute to, or conduct projects for testing software enhancement, developing requirements for system enhancement, revision or development of application, or related projects. EDUCATION Bachelor's Degree or equivalent required MINIMUM EXPERIENCE 6 years of related experience SPECIALIZED KNOWLEDGE & SKILLS Demonstrable experience working with third-party Market Data applications such as Bloomberg, Thomson Reuters, Tradeweb, Intex, etc. Experience supporting critical production applications Strong knowledge of UNIX and scripting (bash, shell, Perl) Working knowledge of RDBMS / SQL (Oracle, Sybase) to include the creation and execution of simple queries Ability to work in a fast-paced environment supporting Fannie Mae's Market Room / trading floor Excellent verbal and written communication skills Ability to take ownership while working in a collaborative and team-oriented environment Ability to perform occasional on-call / after-hours support (only about 3-4 times per month) as well as occasional application deployments over the weekend (only about 3-4 times per year) EMPLOYMENT As a condition of employment with Fannie Mae, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business. Fannie Mae is an Equal Opportunity Employer

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