Brand Representative

Altar'd State
Leesburg, VA
Jun 20, 2017
Jun 21, 2017
Accountant, IT
Full Time
Position Overview:Drives revenue and provides guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Consistently achieves individual goals, which support store goals.Primary Responsibilities/Accountabilities:Consistently provides exceptional guest service, and achieves individual quantifiable sales goalsRecovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentationsUnderstands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standardsMaintains clean store environmentAdditional responsibilities assigned by management team Revenue Generation:Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), transactions per hour (TPH), Dollars Per Transaction (DPT) and contributes to the store's overall goalsGuest Interactions:Provides excellent guest service by anticipating guest's needs, exceeding expectations, and adhering to the Altar'd State service standardsAcknowledges, interacts and builds relationships with guests, creates guest loyaltyConsistently receives positive, unsolicited guest feedbackCommunicates effectively with store management and guestsTreats others fairly, with respect, and values differences; does not pass judgment on potential guestsSupports an environment of learning and trust by acting as a positive role model Store Operations:Completes opening/closing procedures and tasks as directed by management with a guest focusIs able to locate merchandise and maintain organizationAdheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assetsMaintains a safe work environment and reports any potential hazards to managementParticipates and assists in the preparation for the stores' inventoryReports to work as scheduled; records time worked accurately by using Altar'd State's time and attendance system; remains flexible to the needs of the business Technical Expertise:Demonstrates a desire and ability to be learner responsible and navigates the Altar'd State computer systemsPerforms register transactions quickly and efficientlyProcesses transactions accurately; able to handle cash and provide change without errorOperates phone, answering calls with an appropriate greeting Brand integrity:Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries.Operates with the highest levels of personal integrity and business confidentiality.Represents the brand by adhering to appropriate standards of dress and grooming.Participates and attends all store meetings.