Senior Technical Writer

Employer
DMI
Location
Washington, DC
Posted
Jun 20, 2017
Closes
Jun 21, 2017
Hours
Full Time
About DMIDMI, the world's first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions. Built to reinvent business through mobility, DMI has expertise in mobile strategy, UX, web, and app development, omni-channel commerce, brand and marketing, big data management and analytics, and secure device and app management. The company's unique, integrated approach to mobility has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen US Federal Departments. DMI is headquartered in Washington DC area, with satellite offices around the world. Additional information is available at www.dminc.com and on LinkedIn, Twitter, Facebook, and Google+.About the OpportunityDMI is currently seeking to hire a Senior Technical Writer to assist technical support staff in managing the flow of information and documentation of all processes. The Senior Technical Writer will create operating instructions, how-to manuals, instructions, and "frequently asked questions" pages to help technical support staff, consumers, and other users within PITC. The Senior Technical Writer may also work with customer service managers to improve the end-user experience through the IT lifecycle. Duties and Responsibilities: Work with computer hardware engineers, network and systems administration specialists, computer support specialists, and software developers to manage the flow of information and documentation of all processConduct usability studies to aid in the improvement of a design solution not yet in productionDeliver technical information in many forms to include an online knowledge base, other online tools, technical documents and potentially using multi-dimensional images, text, sound, and video.Provide assistance in the following areas in support of the Presidential Information Technology Community (PITC) network. The Senior Technical Writer is to perform the following tasks, under the guidance of the Government:Willing to be cleared to the TOP SECRET levelDetermine the needs of end users' technical documentationStudy solution samples and talk with solution designers and developersWork with technical staff to make solutions easier to use and thus need fewer instructions Organize and write supporting documents for Information Technology (IT) solutions;Use photographs, drawings, diagrams, animation, and charts that increase users' understandingSelect appropriate medium for message or audience, such as manuals or online videosStandardize content across platforms and mediaGather usability feedback from customers, designers and manufacturersRevise documents as new issues ariseThe duties listed are representative of the positional description; however, it in no way states or implies that these are the only duties a person may be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.Education and Years of Experience: BS in technical writing or related discipline;8-10 years in developing technical and user documentation.Required Skills/Certifications:Willing to be cleared to the TOP SECRET level Excellent communication skills both verbally and writtenGreat interpersonal skillsDesired Skills/Certifications: Active SSBI, SECRET, or TOP SECRET clearance;Understand complex information and communicate the information to customers with diverse professional backgrounds; ITIL V3 CertificateClearance: Clearable to the TS level Physical Requirement(s): N/A Location: Washington, DC Working at DMIDMI is a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. No Agencies Please Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.