Customer Information Assistant - PRN/Contingent Part-time / Rotating Shifts

Anne Arundel Medical Center
Annapolis, MD
Jun 20, 2017
Jun 21, 2017
Accountant, IT
Full Time
Refer Save Apply Job ID: IVM-37867 Description: Meets and greets patients, family members, visitors and vendors.Answer the phone, providing requested information and transfers calls as appropriate within the confidentiality standards.Directs patients and visitors to appropriate hospital departments or services.Provides patient transportation as appropriate.Utilize the Internet service to provide routine information relevant to the local area, restaurants, accommodation, community activities and other services as requested.Access the Community-Wide-Scheduling module to locate patient appointments, direct patients to point of service and track patients throughout the hospital by utilizing the Patient Locator System.When appropriate registers patients using the Meditech system. Protects Hospital from losses by ensuring integrity of demographic and financial information. Complies with federal, state, and local regulatory and AAMC contractual requirements as established by AAMC policies.Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient comfort.Required Minimum Experience: Two years of previous registration experience or insurance knowledge, preferably worked in a healthcare environment. Demonstrates effective communication skills both verbal and written. Prior financial counseling, scheduling/posting and healthcare registration experience preferred. Must demonstrate basic personal computer and typing abilities (35wpm). Medical terminology knowledge recommended.Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Requirements: Expertise Support Services Clinical/Office Support Services Clinical/Office Schedule PRN/Contingent PRN/Contingent Location Annapolis Annapolis

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