Guest Lead (Key Holder)

Employer
Altar'd State
Location
Arlington, VA
Posted
Jun 20, 2017
Closes
Jun 21, 2017
Function
Accountant, IT
Industry
Retail
Hours
Full Time
Directs guest service efforts that are consistent with Altar'd State standards; coaches employees on guest interactions to increase transactions and capture guest opportunitiesProvides excellent guest service by anticipating guest's needs, exceeding expectations, and adhering to the Altar'd State service standardsServe as Manager on Duty when managers are not presentHelps develop team to accomplish store's business objectives through coaching, investment, retention and motivationEnsures attainment of sales and inventory shortage goalsImplements merchandise presentation, restocking and recovery to maximize productivityUnderstands the Altar'd State culture, and ensures compliance with all Altar'd State values & practices, and store operational standardsMaintains clean store environment Revenue Generation:Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store's overall goalsPeople development:Fosters a guest-focused team environment, driving volume and anticipating guest needsAchieves excellent guest service by role-modeling company service standardsCreates a learning environment for employeesAddresses guest concerns, coming to resolution when possible, and involving management where appropriateShares information and communicates clearly to all levels Holds self and employees accountable for achievement of financial results and statistical standardsManages conflict and coaches by applying company's recommended processes, standards and guidelinesEmpowers and involves employees in decision-making processesReceives feedback and fosters dialog around solutionsDevelops employees through an individualized approach by matching talent with tasks and delegating and challengingFosters team commitment through support, relationship building, and recognizing individual contributionsLeads by managing through change and adversity Store operations:Controls workflow through successful planning and delegationExecution of task directives within designated timeframesCompletes opening/closing proceduresAdheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assetsMaintains a safe work environment and reports any potential hazardsMaintains the store's organization, appearance, and cleanlinessParticipates and assists in the preparation for the stores' inventoryParticipates in store walk-throughs with team, communicating successes/opportunities in key store areasCommunicates effectively with executive teamRecommends ideas to improve standards and processesReports to work as scheduled; records time worked accurately by using Altar'd State's time and attendance system; remains flexible to the needs of the business Technical expertise:Demonstrates a desire and ability to be a responsible learner and navigates the Altar'd State computer systemsPerforms register transactions quickly and efficientlyProcesses transactions accurately; able to handle cash and provide change without errorOperates phone, answering calls with an appropriate greeting Brand integrity: Understands and can clearly articulate the Company's brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries.Operates with the highest levels of personal integrity and business confidentiality.Represents the brand by adhering to appropriate standards of dress and grooming.Participates and attends all store meetings. Proven ability to develop employees and hold individuals accountable for performanceAbility to function as a role model, ensuring that the guest remains the top priorityAbility to organize, delegate, prioritize, meet deadlines, and follow-up on all store activitiesProven ability to respectfully challenge and motivate the teamKnowledge of visual standards and techniques, and ability to implement and substitute within company guidelinesDemonstration of strong verbal and written communication skillsPrevious retail experience preferred