Speed Shop Specialist
SUMMARYThe Speed Shop Specialist is responsible for the sales, profitability, superior service and the effective operation of the Speed Shop within one location. A successful Speed Shop Specialist is responsible for ensuring that the Speed Shop operates under safe conditions according to the established policies and procedures and in full compliance with federal and state regulations. The Speed Shop Specialist will work closely with Store Management to ensure the Speed Shop business is organized and operating at optimal efficiency while meeting the needs of every customer by adhering to Do It Right Related Selling and Repair Excellence Standards. The Speed Shop Specialist is expected to develop and provide inspirational leadership and direction to a team of one or more.As Leaders, all Speed Shop Specialists are Expected to Drive These Five Priorities-Associates - will inspire and develop a team of one or more associates to exceed company sales, operational and service goals for the Speed Shop area. Will proactively work with the Service Manager to identify installation opportunities along with providing assistance to local stores in the sale of performance related merchandise.Customers - Will provide superior customer service to all Speed Shop customers by ensuring the timely, accurate and profitable sourcing of performance merchandise. This includes fully understanding all segments of the performance market (Truck, Jeep, Diesel, Classic, Muscle Car, Import / Sport Compact, Other).Sales -- Expect to know and drive sales goals for the Speed Shop. Will be expected to measure sales results by evaluating various financial reports and demonstrate a clear and objective understanding of the performance categories. Speed Shop specialists are expected to be resourceful, will provide availability of parts, accessories and technical support to customers through various internal and external vendors and suppliers.Profits - Will be expected to improve the profitability of Pep Boys by providing superior service, selling service and product professionally, acting in a safe and courteous manner in full compliance with federal and state regulations, controlling payroll and inventory. Will also be expected to take an active role in improving profit margins.Growth -- A Speed Shop Manager contributes to the growth of the organization by offering superior service and ensuring a pleasant shopping and service experience for all customers across all lines of business. Additionally, growing the Speed Shop business through developing and executing a localized marketing plan, designed to increase the awareness of Speed Shop thus increasing the customer base and sales.ESSENTIAL DUTIES AND RESPONSIBILITIESThe Speed Shop Specialist is responsible for all aspects of the Speed Shop's sales, inventory, productivity, profitability, work environment, safety, and operational compliance. These essential duties are measured through various reporting tools, periodic assessments, Speed Shop Director & Area Director store visit feedback.Comply with company policies and procedures as outlined in the Human Resources and Stores Operations Manuals. Must ensure training completions are maintained at 100%.Provides procedural guidance and technical direction to ensure associates comply with policies and procedures, loss prevention, safety, federal and state regulations, and environmental codes and ordinances.Will be the primary resource for technical matters, advice, direction and assistance related to installation and proper application of performance merchandise.Will passionately focus on customer needs, and drive the performance business with the highest degree of integrity and trust. Must be approachable by both customers and associates.The successful Speed Shop Specialist will be expected to balance administrative duties, satisfy existing customers and drive new business.Provide regular updates on the performance of the Speed Shop, identifying trends, requests and merchandising recommendations.Hold local "cruise nights" and or "car show" events at the store location to build relationships with local car clubs and car enthusiasts a like. Provide local advertising (attend car shows and enthusiast events) to promote the Pep Boys Speed Shop and availability of aftermarket accessories. Comply with marketing initiatives, developed and designed to build Speed Shop awareness locally.Other duties may be assigned.SUPERVISORY RESPONSIBILITIESDirectly manages one or more associates in the Speed Shop area. Is responsible for the overall direction, coordination, and evaluation of direct reports. Will be expected to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a valid Drivers License and submit to a pre-employment drug screening.EDUCATION & EXPERIENCE Completion of a two-year college or technical program and/or three to five years experience in an automotive aftermarket accessories environment is preferred.LANGUAGE SKILLS Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram instructions or technical procedures. Must be able to collect data or facts and draw valid and accurate conclusions. Ability to effectively present information to various levels within the organization.MATHEMATICAL SKILLS Ability to apply basic mathematical concepts such as addition, subtraction, multiplication, division, percentages and fractions. Must be able to apply mathematical formulas to calculate commission, discounts and interest. Must be able to read and interpret Profit and Loss Statements.REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in diagram form and deal with abstract and concrete variables.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. A more detailed list of the physical demands of this position will be provided to you upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, stand, see, talk or hear. The associate frequently is required to use hands to touch, handle, or feel. The associate is frequently required to stand, walk, and reach with hands and arms. May be asked to lift over 50lbs.WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.I have reviewed and understand the listed position description and essential job functions for the Speed Shop Specialist position. I acknowledge that I am able to comply with these expected performance standards and assist Pep Boys in their vision TO BE THE AUTOMOTIVE SOLUTIONS PROVIDER OF CHOICE FOR THE VALUE ORIENTED CUSTOMER.