Customer Svc Rep
Long & Foster Insurance Agency, Inc. (LFI) is one of the many companies under the Long & Foster Brand. LFI was established over 20 years ago and offers a wide array of insurance coverage's and services. We are a growing agency and were named by the Washington Business Journal as one of the top 25 insurance brokers in the Washington, DC region based on premium volume. Long & Foster Insurance is looking for a Customer Service Representative to work in our Corporate Headquarters in Chantilly, VA. The Personal Lines Customer Service Representative (CSR) is responsible for maintaining and retaining clients per the agency guidelines. The CSR is also part of a team in regard to the facilitation of new clients. This includes support to the Insurance Managers. The CSR is also responsible for ensuring a seamless transition between the new product purchase and further servicing needs. Principle Duties and Responsibilities: * Cross sell/Upsell accounts by providing a complete protection review. A "package for protection" approach should be used. * Conduct Proactive annual policy reviews. Inform clients of policy changes, exclusions of coverage, and insurance coverage needs. Use every service contact as opportunity to review and remarket appropriately. * Inbound and outbound calls, emails, and correspondence to respond to endorsement/change requests, billing questions, policy reviews, etc. Benefits include: * Medical, Dental, and Vision Insurance * Life Insurance * Short-term and Long-Term Disability Insurance * 401(k) and Profit Sharing Plan * Paid Time Off (17 days per year to start!) * Employee Assistance Program * Flexible Benefits Program (Health and Dependent Care) * EOE: M/F/D/V College degree or equivalent insurance experience required.Property and Casualty License in State of Virginia required. Other non-residence licenses as needed.Industry knowledge of product, coverage contracts, and underwriting guidelines preferred.Ability to perform duties - sedentary for majority of day.College degree or equivalent insurance experience required.Property and Casualty License in State of Virginia required. Other non-residence licenses as needed.Industry knowledge of product, coverage contracts, and underwriting guidelines preferred.Ability to perform duties - sedentary for majority of day.