Regional Director-Business Banking-Washington, DC; Baltimore, MD; Philadelphia, PA

Bank of America Merchant Services
Washington, DC
Jun 19, 2017
Jun 21, 2017
Full Time
Bank of America Merchant Services connects businesses and consumers by doing payments better. In an increasingly complex marketplace, we empower businesses to give consumers the right commerce experience. We consult with businesses to customize solutions that integrate selling channels, open new markets, solve problems using data, stay secure and, ultimately, accomplish more.Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one US payments processor today with over 13.5 billion credit card transactions processed annually, representing approximately 300,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 2,100 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.The Business Banking Regional Director is responsible for leading a team of Business Consultants that manages client relationships for Business Banking businesses (revenues of generally $5MM to $50MM). This position is responsible for the execution of the sales and portfolio strategy through business solutions, leveraging products including data analytics, security & compliance, credit, debit, and various cloud-based business solution applications. This is accomplished by using a solution-based, consultative selling approach designed to help Clients grow their businesses. This individual reports to the SVP to develop and execute on revenue plans by developing strategies to maintain retention and margin goals across a large segment of the BAMS client portfolio, ensuring a focus on customer satisfaction and expanding client relationships. This role is responsible for developing strategies to grow revenue, partnering with internal and external referral sources in the market, especially senior leaders within our treasury and technology partners. This leader must influence and educate key partners regarding the value of merchant services, participate in joint calls with prospects and clients and coach associates and conduct necessary reporting and analysis regarding their segment to ensure appropriate resource alignment and meet key business metrics.Essential FunctionsDevelop strategies, processes and plans that enable the team to help customers meet their business goals while achieving key performance metrics for merchant services.Develop and drive routines that organize and drive key sales processes such as contract renewals, RFP's, etc.Drive and ensure alignment with treasury and technology partnersDrive a culture of increasing client interactionAccountable for client attrition and price compressionServe as an integral member of the management team and develop strong relationships with key bank partners, product and support partners, and other business partners as needed.Responsible for selecting new team members, arranging appropriate training, managing performance, and identifying and addressing obstacles to ensure individual and team success.Coach team members and partners to exceed performance expectations.Leverage product and process knowledge to coach associates and ensure best practices are shared across the team.Manage team using a consistent set of management routines to monitor and evaluate team performance against goal attainment.Preferred SkillsAbility to consistently drive differentiated results.Experience selling Merchant, Bankcard or Financial Services.Leverages data and observation to coach associates to achieve stretch performance goals and manage low performing associates.Entrepreneurial mind-set.Extensive product knowledge.Ability to build and sustain productive relationships with key business partners and establishing strong partnership with bank leaders.Ability to think creatively on opportunities to grow revenue, deepen client relationships, and penetrate portfolio.Ability to drive strategic and operational initiatives within team.Required ExperienceBachelor's Degree.7+ years of sales experience successfully selling to merchant business clients to include C level executives in targeted industries.3 year sales management experience.Strong communications, including oral and presentation skills.Effective planning, time management and organizational skills.Highly motivated to succeed in a performance driven environment.ToolsProficient in Microsoft Excel, Word, PowerPoint, and Outlook. Ability to quickly learn various sales applications such as AMA,, and 1Star.TravelTravel is required to perform essential functions of the role. This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.2281#LI-SG1Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer's legal duty to furnish information. Nearest Major Market: Washington DC Job Segment: Bank, Banking, Manager, Finance, Management

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