Sales and Client Care Representative

The Wills Group HQ
La Plata, MD
Jun 19, 2017
Jul 03, 2017
Full Time
The Wills Group was founded in 1926 and is headquartered in La Plata, Maryland. Our business lines include Dash In, Southern MD Oil, SMO Energy and Splash In, which serve our customers across Delaware, Maryland and Virginia. We are a privately held company that values family, collaboration and dedication. We are currently searching for a Sales and Client Care Representative. The Sales and Client Care Representative must be able to effectively and efficiently handle communication with customers and coworkers in a manner so as to maintain or exceed the excellence standards established by customer surveys. This will require strong communication and analytical skills to communicate company services, policies, and procedures to customers and to advocate customer needs inter-departmentally. In addition, incumbent must provide ancillary support to include collection activities, follow-up of non-purchasing customers, and special projects. Incumbent will be cross-trained so as to be able to assist other departmental administrative support functions.Promptly responds to new, prospective and existing customer requests for services or assistance using knowledge of policy and procedures and analytical skills.Handles 60-100 inbound and outbound calls from residential customers.Reviews, updates, and creates customer accounts using company guidelines and company specific software. Makes outbound sales calls to current customers to garner sales meetings, service appointments and customer referrals. Uses a personal computer to access and make changes to a variety of data bases.Performs account resolution duties and issues credits in accordance with accepted standards to customers as necessary up to $25 per occurrence.Develops in-depth technical knowledge of company products and services in order to cross sell and upsell customers on services and products offered. Telemarkets company products and services as required.Solicits and schedules annual tune-ups to ensure operational commitments are fulfilled and technician manpower is effectively utilized.Solicits and schedules equipment sales calls to support and actively contribute to marketing goals.Cross-trains so as to be able to provide administrative support in the areas of operational reports and deposit preparation, bulk inventory management, and contract, extended warranty, and installation billing.Advises management of problems or discrepancies as they arise.Position requires the incumbent to work in a climate controlled office environment using standard office equipment including telephone, calculator, photocopy and personal computer.Position will require some standing, stooping and bending to perform routine daily duties. Lifting requirements are restricted to no more than 20 pounds which may be required to re-arrange office machinery or to lift boxes of files or photocopy/printer paper.High School Diploma required, some college preferred.Reading and mathematical skills are requiredTwo to three years related work experience; should demonstrate ability to be decisive, well organized, and able to communicate clearly and conciselyDemonstrated familiarity with basic PC/Windows applications

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