Field Service Technician-BBT

Employer
WOW
Location
Millersville, MD
Posted
Jun 19, 2017
Closes
Jun 23, 2017
Function
Accountant, IT
Industry
Specialty Trades
Hours
Full Time
WOW! Internet, Cable, and Phone is currently hiring for a Field Service Technician position in the Anne Arundel, MD Area! If you have previous Field Service Technician experience or just looking for a new career path We Have An Opportunity For You! Our Field Service Technicians provide quality Internet, Cable, and Phone services to a growing number of locations around the US with the Anne Arundel, MD Area growing at a rapid pace. Please review the Job Description and if interested complete our quick application for immediate consideration! Summary:Install and repair broadband communications system in compliance with company technical standards from consumer service to exterior tap locations Duties and Responsibilities:Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-serviceInstall and relocate outletsInstall or remove converters and cable modemsInstall interior and exterior wiringTrain customers on proper use of equipmentAssure proper signal levels and picture qualityTroubleshoot, repair and replace components from tap to consumer deviceAssure system security by terminating unused ports and tag drops and locking pedestalsTake voltage measurementsUnderstand/apply FCC and NESC technical standardsIdentify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)Provide superior customer serviceComplete all tasks to WideOpenWest quality standardsMaintain professional appearance and behavior at all timesResponsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenanceReplaces defective/damaged tap plates and installs new tapsTroubleshoots/repairs problems between customer equipment and the RF of the optical nodeTests, maintains, splices, repairs and replaces coax cableInstalls rigid and semi-rigid coax cable (underground and aerial)Performs underground and aerial construction duties associated with CATV operationsPerforms network troubleshooting including ping test, trace routes and speed testInstalls power supply and performs field engineering walkouts.