Excellent Opportunity - Member Service/Call Center Manager!!

PeopleShare Inc
York, PA
Jun 19, 2017
Jun 21, 2017
Full Time
PeopleShare is seeking qualified individuals for a Member Services / Call Center Manager in York, PA!This is a permanent, full-time role! Please contact us at 717-767-1600!Schedule: Monday-Friday, day shiftPay Rate: $55,000-$65,000/annually or based on experiencePermanent, full-time opportunityJob Responsibilities & Description:Achieves customer service objectives by contributing customer service information and recommendation to strategic plans and reviewsAssist with developing production, productivity, quality, and customer-service standardsResolving problems; completing audits; identifying customer service trends; determining system improvements; and recommending changesCritical thinking and problem solving skillsPlanning and organizingDecision-makingCommunication skillsInfluencing and leadingDelegationTeam WorkMotivating in natureGood knowledge about customer satisfactionEnsuring confidentiality of customer information is maintainedImplementation of working procedures in the operation processImpressive communication and interpersonal skills Job Requirements:Education/Experience: Bachelors Degree Preferred3 to 5 years experience in a Management role (Call Center & Customer Service)Knowledge of business and management principles and practicesThe company's brand recognition, competitive product offering, and commitment to the success of our employees, makes for a very rewarding career. This employer offers a competitive compensation package, and a comprehensive benefits package including medical, dental, vision, 401(k) and more.This position comes with a Monday - Friday work schedule.Equal Opportunity/Affirmative Action EmployerJob Type: Full-timeRequired education: Bachelor's preferredRequired experience: Customer Service Management: 3 years | Call Center Management: 3 yearsPeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) throughout the Harrisburg area - Camp Hill, Lemoyne, York, Lancaster, Carlisle, Chambersburg, Middletown, Leola, Shippensburg, Ephrata and Mechanicsburg. We have openings for receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.PeopleShare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PeopleShare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.