Operations Lead Supervisor - UPS Freight

UPS Professional
Greater Landover, MD
Jun 19, 2017
Jun 21, 2017
Full Time
Job Summary and Key ResponsibilitiesThe Operations Lead Supervisor is responsible for coordinating the day-to-day operations of UPS Global Freight Forwarding. He/she analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. He/she oversees supervisors, administrative staff, and hourly employees within the department.The primary focus of this position is managing Service Center Operations and monitoring operational compliance. The Operations Lead Supervisor assesses performance plans to verify the correct number and allocation of drivers and routes, and tracks and reports freight trends. This position identifies causes of shipment damages, overages, and shortages. The Operations Lead Supervisor conducts safety investigations and works with the Safety Manager to verify safety training and certification. This position communicates policies and rules and conducts process and regulatory compliance review audits.Other DutiesWork with other managers to coordinate hiring and promotion decisionsWork with other managers to ensure adherence to labor agreements and address grievancesParticipate in new hire orientation meetings and conduct safety and quality trainingDetermine employee training needs and provide feedback and supportConduct performance evaluations and resolve individual and group performance issuesPreferred CompetenciesApplies knowledge of tools, equipment and technology to properly and safely transport shipmentsApplies legal, regulatory and safety compliance knowledge to reduce company riskApplies knowledge of and implements health and safety processes, programs, procedures and practices related to work safety, and accident and injury preventionApplies an understanding of policies and procedures to situations and operations in a business areaApplies knowledge of freight structure and operations to resolve problems, make decisions and achieve business objectivesBuilds labor relations by interacting with labor officials and unionized employees, and addressing and resolving requests and situationsCoaches and develops others using career development processes and toolsUPS is an equal opportunity employer - race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

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