DISPUTE RESOLUTION SPECIALIST, GS-0260-13
The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. Under the leadership of Stephen T. Ayers, FAIA, LEED AP, the roles and responsibilities of the Architect of the Capitol cover an expansive and diverse portfolio. The AOC is responsible for the maintenance, operation, development and preservation of 17.4 million square feet of buildings and more than 553 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. The AOC also provides professional expertise on the preservation of architectural and artistic elements entrusted to its care. Learn more at www.aoc.gov.
The AOC prides itself on its Core Values of Teamwork, Integrity, Pride and Professionalism.
The PROFESSIONALISM and INTEGRITY of each AOC employee demonstrates our dedication to providing quality services and our commitments to holding ourselves to the highest standards.
We recognize that we do our best work through TEAMWORK, each of us lending our individual strengths and talents to the greater goal of the entire team. We respect each other and rely on each other in our efforts to make the AOC a center of excellence.
We take PRIDE in what we do and in the honor of serving Congress, the Supreme Court, and the American people each and every day.
- Not Required
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at http://www.opm.gov/qualifications.
Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to the GS-12 grade level in Federal service.
Specialized experience includes the following:
- Broad experience in public or private-sector negotiation and mediation theory and application.
- Experience with a dispute resolution program which included services such as conflict coaching, mediation and group facilitation.
- Experience in conducting barrier and statistical analysis resulting in action plans that promote outreach and increase minority participation and retention rates.
- Experience facilitating discussions and leading formal presentations.
- Experience applying such techniques as burden-of-proof analyses, barrier analyses and fact-finding to resolve complicated and complex problems and concerns.
- Experience interpreting and applying guidelines in the context of employee complaints, claims and surrounding organizational circumstances.
Public Trust - Background Investigation
This position is located in the Human Capital Management Division (HCMD); Diversity, Inclusion and Dispute Resolution (DIDR) Office. The incumbent makes recommendations to assure that all members of underrepresented groups have full and fair opportunity to compete for employment within the Architect of the Capitol (AOC). Participates in the development and review of DIDR and EEO policies and programs in order to advise management officials of their responsibilities relative to these programs.
Specific duties and responsibilities include the following:
Dispute Resolution Program Management
Serves as an impartial third party providing dispute resolution services such as conflict coaching, mediation and group facilitation. Performs research and gathers information to understand the overall context of the dispute. Assists work groups to identify the root causes of conflict in the work environment and develops solutions to address the cause.
Conciliation Program Management
Responsible for processing AOC Conciliation Program claims and contacts. Explains conciliation program, procedures, including grounds for claims and the claimant’s rights. Conducts interviews of witnesses or other persons having information essential to a case. Processes claims in accordance with AOC policies and the Congressional Accountability Act (CAA). Takes appropriate action to ensure all claims, contacts and management referrals are processed in a timely manner.
Identifies issues and problems and recommends corrective action to the DIDR Director and AOC managers and supervisors.
Plans and directs day-to-day program activities in the established DIDR programs oriented toward solving individual and group complaints and in promoting a robust D&I corporate culture.
Equal Employment Opportunity Program Management
Evaluates the issues and facts of EEO cases to determine the validity of the claim and recommends solutions, actions, remedies, etc. Prepares case analysis and attendant correspondence in response to claims and management referrals. Advises management of potential problems and recommends solutions that are appropriate for resolving the case.
Diversity and Inclusion Program Management
Leads the effort in conducting reviews to reveal any barriers to valuing, managing, recruitment and selection of employees inherent in agency systems, policies and procedures.
Partners closely with the Talent Acquisition team to understand current and future hiring priorities and help build relevant diversity recruiting strategies. Works with key stakeholders to define needs and implements a diversity recruiting strategy.
Explores and creates opportunities for new partnerships with groups, organizations and schools.
Leads diversity outreach strategies for key positions including building target lists and strategically partnering with diversity organizations.
Responsible for the agency’s Affirmative Employment Plan (AEP).