Job Summary / Primary Duty -Responsible for collections of all accounts for the assigned facilities and payer groups. Performs monthly review of accounts receivable aging for all resident account balances and acts to meet expectations of ADSO and percentage of aged Accounts Receivable to total Accounts Receivable. Responsible for resolving escalated business issues. Adjust workload timing and request training to meet business needs of the facilities served. Billing/Claims Processing: Assists Billing Analysts in resolving current month's rejected or unbilled claims Produces and presents progress against performance measures (Billing Tracker) Account Management: Accountable for timely collections of outstanding accounts. Communicates with facility staff to gather necessary supplemental information Communicates with Billing Analyst to gather necessary information for resubmission of claims Reviews, corrects, and resubmits claims for internal system-identified errors Prepares documentation for appeals Produces and presents progress against performance measures (Collection Tracker) Participates in monthly account reviews with CBO Director Participates in other focus reviews as needed Conducts analysis of all accounts to complete timely adjustments to AR/claims, Analyze revenue impact to the Income Statement from adjustments and report findings to upper management. Prepares state and/or government audit reports as required including quarterly credit balance for Medicare.Facility Support: Ensures accurate and timely status of assigned accounts during monthly AR reviews. Communicates with supervisor regarding trends and suggested solutions.Completes various administrative activities & performs other duties as assigned. Experience Associate's Degree or equivalent experience required, Bachelor's Degree preferred.Minimum 2 years of applicable experience in a healthcare (long-term care preferred) billing and collections environment.Understanding of healthcare business service functions, including billing and collections, including UB04, in a Long Term Care environment preferred.Elevated level of customer service experience. Knowledge and Skills Must be proficient in the use of a personal computer and windows environment software with intermediate level of keyboarding skills.Intermediate level of MS Office Products - Word and Excel.Must have strong interpersonal skills including verbal and written communications. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.