Customer Service Representative
MV Transportation`s Customer Service Representative works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate. Job Responsibilities:Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.Monitors radio, telephones and on-road provision of service for quality.Responsible for influencing positive employee morale and quality customer service.Monitors and completes driver sign-in and sign-out daily.May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.Monitors daily system performance.Participates in analysis and review of operating performance.Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.All other duties, as assigned. Talent Requirements:One (1) year previous Dispatcher experience preferred. Two (2) years of Customer Service experience is required.Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.Demonstrate a high customer service commitment.Able to demonstrate professional phone manner.Knowledge of Washington DC Metropolitan area is a plus.High School Diploma or equivalent.Some college or college degree preferred. Pre-employment drug screening and background check is required. MV Transportation is proud to be an equal opportunity/affirmative action employer. MV Transportation, Inc. provides equal employment and affirmative action opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.