Automotive BDC Representative/Internet Sales Representative
BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (eg, internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources. Job Responsibilities: Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person) Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance Maintain an ongoing customer database to capture repeat business Keep website up-to-date with vehicle specifications and availability Schedule appointments with interested buyers for test drives and delivery of vehicles Disclosing terms of sales with consumers and reviewing sales with dealership management Previous customer service experience Previous call center and/or Internet sales experience a plus Sales experience is a plus, NOT required Requires strong communication skills in order to work most effectively with customers Must be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-date Excellent follow through and follow up skillsWhat you can expect: Industry competitive compensation & benefits Sales training and support that will provide you with the skills you need to be a top earner! A revamped and exciting product line that makes it easy to sell! Professional work environment.