Full Time Dispatcher

First Transit
Gaithersburg, MD
Jun 19, 2017
Jun 21, 2017
Accountant, IT
Full Time
Full Time DispatcherWant to join a company that's REALLY moving? Join First Transit!The Dispatcher assures all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!At First Transit, we are proud to offer:Tremendous career advancement opportunities due to a strong presence across North America.A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.A great work environment.Dispatcher Responsibilities:Works at the client dispatch center working directly with the client dispatch to help maintain customer schedules, resolve service issues, and provide excellent customer service Responds to customer inquiries and needs in a timely manner. Serves as intake person for customer complaints/commendations and sells bus passesProcesses route openings, insertions, extensions and issue resolutionsSchedules alternative rides for passengersUses computer system to retrieve scheduled information. Uses reference material to quickly and accurately determine the best method to assist client.Provides excellent customer service to passengersCompletes a variety of daily reports and clerical dutiesAnswers and directs business calls to appropriate personnelResolves problems by working with our client's dispatchersProvides bus schedule information to phone-in customersDispatcher Experience & Skills:Must be at least 21 years of agePossess a valid driver's license in good standingHave at least 5 years of driving experience (personal or professional)Excellent communication skillsAbility to pass a drug screen and background check1 year of dispatch or scheduling experienceExcellent phone demeanor and customer service skillsAbility to work independentlyExcellent verbal, interpersonal, judgment and problem solving abilitiesHas customer service experienceMust pass DOT testing and have a valid driver's licenseAble to work shift hours and days assignedBecome a part of our team - Apply today!First Transit is an Equal Opportunity Employer.

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