Customer Service Representative

Employer
Aerotek
Location
Chantilly, VA
Posted
Jun 19, 2017
Closes
Jun 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Our client company located in Chantilly, VA is immediately seeking to hire several Reimbursement Specialists for a new program within the organization.The Reimbursement Specialist will be responsible for the following:1. Handle day-to-day activity within a Patient Access support contact center.2. Assist in conducting primary research to ensure that health insurance benefits and/or other financial assistance (as directed by clients) are/is available to patients for the products related to the program activities.3. Respond to inbound inquiries (telephone, fax, email, etc.) from patients, caregivers, health care professionals, consumers, and payers concerning client product(s) as defined by program scope of work.4. Provide initial screening and enrollment for patient assistance, foundation programs, and/or all client driven initiatives.5. Follow standard operating procedures for all support-related activities. It is essential to maintain compliance with HIPAA at all times when handling protected health information.6. Resolve customer issues through troubleshooting. Escalate potential problems or issues that require the assistance of a Senior Foundation Specialist and/or management's immediate attention.7. Maintain working knowledge of program guidelines, FAQs, products, and disease state being referenced on the program(s).8. Identify and escalate all client inquiries to the Program Manager / Supervisor.About Aerotek:Our people are everything. As a Best of Staffing(R) Client and Talent leader, Aerotek(R) Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.