Customer Service Representative

Reston, VA
Jun 19, 2017
Jun 21, 2017
Customer Service
Full Time
Our client in the Northern Virginia area is looking for a great Customer Service Representative! Primary Responsibilities: The Customer Service Representative will manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication The Customer Service Representative will provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas The Customer Service Representative will handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents The Customer Service Representative will follow communication procedures, guidelines and policies Take the extra mile to engage customersQualifications: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree

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