Field Technician

Tennant Company
Hyattsville, MD
Jun 19, 2017
Jun 21, 2017
Accountant, IT
Specialty Trades
Full Time
Our Field Technicians, also known as Commercial Service Technicians, are the representativesof Tennant Company, working with our customers to deliver solutions that createa cleaner safer world. Working at our customer's facility, the CommercialService Technician will maintain, troubleshoot, and perform repairs on Tennantproducts, and provide quality customer service and communication to minimizecosts and ensure satisfaction with Tennant products. Essential Job Functions: Responsible for repair and service on commercial floor care machines. Primarily servicing Tennant products but may also include some competitive products. Responsible for scheduling-work and repairing products at customer locations. Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs. Receive incoming parts orders, verify quantities, store material in proper service truck bin location, assign and adjust bin locations, and ensure that excess inventory is purge. Advise the customer of his/her present and/or future service needs. Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer, including labor and trip charges. Responsible for effectively scheduling time and arranging customer service calls to maintain effective customer service. Advise sales representatives of potential customer applications for equipment replacements or additions. Consistently present a professional image, both in personal appearance and condition of company equipment. Install commercial products to satisfy national accounts and regional account requirements.Required Skills and Competencies Mechanical and electrical aptitude. Ability to safely use hand and power shop tools, equipment, and diagnostic devices. Troubleshooting and repair skills in mechanical and electrical systems. Excellent written and verbal communication skills. Ability to understand and fill out service-related documents and paperwork. Proven ability to multi-task and organize workload effectively. Previous customer service experience strongly recommended. Ability to adapt to a variety of environments, customer-needs, and instructions. Inventory management skills. Good estimating skills. Must be able to wear safety shoes and glasses Required Education and Experience: High school diploma or equivalent. Vocational school a plus Valid driver's license plus meet Tennant Company driving policy requirements. Experience working in direct contact with customers on service-related activities preferred. Must display positive attitude and desire to satisfy customer requirements. Equal Opportunity EmployerTennant Company is an equal opportunity employer.Employment decisions are made on the basis of individual skill, ability,reliability, productivity, and other factors important to performance. We donot discriminate on the basis of race, color, creed, religion, sex, nationalorigin, physical or mental disability, age, veteran status, pregnancy, sexualorientation, genetic information, gender identity, or any other basis protectedby state or federal law or local ordinance.

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