Insurance Verification Representative
Job Summary:Responsible for obtaining information on patient's eligibility status with insurance companies to ensure proper coverage and payment for services-while providing exceptional customer service.Duties and Responsibilities: . Ensures accurate and thorough documentation and completion of all necessary paperwork on time, according to established standards.. Ensures accurate data entry into the RIS system for each patient on time, according to established standards.. Utilizes telephone voice response systems and website solutions to obtain information on patient's eligibility status with insurance companies.. Works with patients to obtain complete and correct insurance information, discuss eligibility results, and discuss alternative payment methods.. Properly analyzes various payor eligibility responses to find the information needed to complete the verification.. Obtains and confirms insurance pre-authorizations when necessary. . Follows all HIPAA, compliance, privacy and confidentiality standards.. Maintains patient confidentiality at all times.. Demonstrates professionalism and courtesy to patients, families/guests and other team members.. Communicates clearly and effectively. . Communicates with vendors, patients, referring physicians, co-workers and all Radiologix team members in a courteous and professional manner.. Provides thorough and accurate information to all callers. . Maintains self-control when dealing with difficult patients and or situations. Involves Manager or Team Leader when necessary.. Maintains insurance verification log of accounts/procedures verified.. Other duties as assigned.Requirements (Knowledge, Skills & Abilities):. General computer and Internet knowledge.. Accurate data entry skills.. Provide clear verbal and written communication.. Ability to multi-task and be organized.. Must be able to work independently with limited supervision.. Ability to maintain confidentiality of patient information.Education & Experience Requirements: The above knowledge, skills and abilities may be demonstrated by a high school diploma and/or equivalent; physician/insurance billing and/or medical front office experience; and/or experience as a Patient Service Representative, Patient Service Coordinator, A/R follow-up, or a Denial Team member. 'RadNet is in equal opportunity employer, committed to cultural diversity. RadNet will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.''