Customer Service Representative

Lutherville-Timonium, MD
Jun 19, 2017
Jun 21, 2017
Customer Service
Full Time
Our Customer Service Representative receives and processes calls, quotes, and orders from retail accounts and serves as the end-to-end point of contact for these accounts. The Customer Service is responsible for closing new customer sales utilizing a consultative selling approach. They are responsible for maintaining current accounts by utilizing creative problem solving and negotiation skills to resolve customer issues. Additionally, they handle service requests, changes, returns, and act as the account's focal point to maintain strong customer relationships. The Customer Service Representative is expected to collaborate with their team to meet overall objectives and enhance the customer service experience while working to exceed all customers' expectations and sales goals. Other projects as assigned.We are an equal opportunity employer.Required: High School Diploma or GED and a minimum of 2 years working in a customer service or call center environment handling customer requests, sales, account or order changes and issues; or, 4 year degree in lieu of experience. Preferred: A four-year degree or six years of experience. Training or experience in a consultative selling approach. Skills & Abilities Proficiency in MS Office. Excellent verbal, written and analytical skills. Strong keyboarding skills. Professional phone etiquette. Ability to handle the stress of multi-tasking as well as ability to 'talk and type. Ability to utilize multiple software applications (4+): order processing; invoicing; return & service requests; and product support. Ability to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments. Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner. Experience with business-to-business sales a plus. Experience with Microsoft Navision a plus. We are an equal opportunity employer.

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