Customer Service Reservations Agent

MV Transportation
Washington, DC
Jun 19, 2017
Jun 21, 2017
Customer Service
Full Time
MV Transportation is seeking Reservations Agents who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly. Critical results include:Phone calls answered promptly and hold times kept to a minimum and according to contractPassenger database maintained accurately and new entries complete and accurateReservations complete and accurate, all pertinent information availableJob Responsibilities: Answer passenger calls collecting all necessary trip information for the permissible time period.Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.Maintain accurate records and appropriate filing systems.Communicate effectively with operations staff regarding scheduling or passenger issues.Ability to handle multiple tasks accurately and effectively.Excellent customer service.Professional demeanor and appearance.Reliable in attendance.Team player and helpful to staff, management, and peers.Talent RequirementsEducation: High School diploma or equivalent; some college preferredExperience: Previous clerical, data entry, customer service experience preferred but not required; must be able to fluently speak both English and Spanish.Knowledge, Skills, and Abilities: Customer serviceData entryKnowledge of service areaGeneral knowledge of windows-based computer operating systemsAbility to read, write and speak both English and SpanishAbility to communicate effectively on all levelsAbility to use multi-line phone systemPre-employment drug screening and background check is required. MV Transportation is proud to be an equal opportunity/affirmative action employer. MV Transportation, Inc. provides equal employment and affirmative action opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

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