Enthusiastic Customer Service Manager

Employer
Sparks Group
Location
Fredericksburg, VA
Posted
Jun 19, 2017
Closes
Jun 21, 2017
Industry
Other
Hours
Full Time
Job Summary/Company:Are you a professional and ambitious individual with excellent communication skills? Sparks Group has partnered with a reputable organization who is looking for an enthusiastic Customer Service Manager. If you're looking to take the next step in your career and enjoy working in a team environment, then apply today or contact us at (703) 620-6444.Responsibilities: Lead and supervise customer service team Respond promptly to customer inquiries and/or concerns Provide high-level customer service to ensure customer satisfaction Manage customer orders and ensure information is entered correctly Build and maintain relationships with large commercial accounts Effectively communicate with customers about products Ability to follow-up on web inquiries and convert Develop and train CSRs to upsell/cross-sellQualifications/Background profile: College degree of equivalent experience required Minimum 5 years of customer service with supervisory/management experience Excellent verbal and written communication skills Proficiency with MS Office and strong data entry skills Must be able to multitask in a fast-paced environment Strong attention to detail and organizational skillsQualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered.We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!