Support/Installation Technician

Cockeysville, MD
Jun 19, 2017
Jun 21, 2017
Specialty Trades
Full Time
Who We Are: Paradigm Software, LLC has been a leading provider of weighing industry software for over 24 years. We strive to be the standard in the industry and our superior software and support make us second to none. Paradigm's customers recognize our commitment, dedication and attention to detail and realize a return on investment (ROI) very quickly after implementation. Our consistent positive record of customer support means security for our customers and opportunities for our employees. You will find Paradigm Software, LLC to be a workplace in which your involvement leads to the success of the company and its employees. Role Description: As a support technician, you will be working to support our customers on the use and daily operation of our system. The position requires working independently to solve support issues, working closely with management, other support/installation technicians, customers and developers to provide analysis skills supporting CompuWeigh and other modules developed and sold exclusively by Paradigm Software, LLC. In addition to support, technicians will perform, assist, and contribute to project management of installation and external projects. Travel will be required. The ideal candidate for our Support/Installation Technician will meet the following requirements: Must possess strong technical, analysis, debugging, and problem resolution skills with a strong commitment to high quality work and timely deliverables Must excel at handling multiple priorities at once with the ability to work under pressure and in close proximity to other technicians Must have proven success working with a team to improve, streamline, and enhance support procedures 2+ years experience of phone support in technical/software required Technical experience preferred in ASP/.NET, VB6/.NET, Serial/RS-232 Communication, Crystal ReportsHighly competitive salary and an additional installation-based bonus make this position suited for top performers. Applicants must have prior year earnings of at least $35,000 to be considered.If you have experience in any of the following roles, we want to hear from you! Customer Service Agent, Call Center Specialist, Customer Service Representative, Account Manager, Support Technician, Installation Technician, Technical Support Staff, Support Specialist, Client Relations Representative, Contact Center Representative, Account Executive

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