Field Service Technician

The Manitowoc Company, Inc.
Shady Grove, PA
Jun 19, 2017
Jun 21, 2017
Accountant, IT
Specialty Trades
Full Time
If youenjoy providing extraordinary technical support and solving customer issues,then you could be our next Field Service Technician at Manitowoc Cranes*. In thisrole, you'll be responsible for assisting distributors and customers inrigging, troubleshooting, and repairing Manitowoc Cranes' products, trainingdistributors on set-up and maintenance of their first new model products, andproviding technical support. Reportingto the Senior Technical Service Manager, this position islocated in Shady Grove, Pennsylvania. If you'reup to the challenge, the reward is satisfaction . . . and knowing you helpedbuild something real. Join our passionate team and help build something you canbe proud of - a future filled with passion, pride, and satisfaction. ESSENTIAL JOB FUNCTIONS Provide aftermarket service support for Manitowoc Cranes products on-site and over the phone. Assist distributors and customers with trouble shooting and problem solving all technical service, installation, repair, or modification issues. Maintain distributor relations pertaining to parts, service and warranty, while coordinating efforts with department manager. Analyze reports of technical problems to determine trends affecting future design, production, service and maintenance processes. Offers technical information for resolution when required. Coordinate and Administer Service Bulletins and Product Improvement Programs across multiple product lines. Assist other contact center team Product Specialists with vendor negotiation as well as communications with legal and product safety and reliability in reference to PIP's and Bulletins. Provide direction and participation with IPD and IPC processes. Interact with Manitowoc Cranes personnel on matters pertaining to service materials, product requirements, and code compliance. Plan and coordinate activities related to investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties. JOB REQUIREMENTS/WORKING CONDITIONS Associate's Degree in Engineering or related field required, with minimum five (5) years of experience in manufacturing, heavy equipment distribution, or customer service; OR High School Diploma or equivalent with minimum nine (9) years of experience in off/highway construction equipment (preferably cranes) or related field dealing directly with equipment distributors, owners, and users primarily in a product or customer support capacity in lieu of degree. Must be able to read, understand and work with schematics; must have experience using various electrical and hydraulic diagnostic tools. Mechanical, hydraulic, and electrical/electronic knowledge of cranes and above average knowledge of general crane technology and operation is preferred. Experience in crane rigging and assembly a plus. Must possess strong verbal communication, writing, and interpersonal skills; as well as organizational and time management skills. Strong decision making and problem solving skills required. Strong computer skills required; experience with Microsoft Office software such as Outlook, Excel, and Word is necessary. This position will work primarily outdoors on cranes performing troubleshooting, diagnostic and disassembly/assembly work in various weather conditions. Must be able to climb, work at various heights, lift 50 lbs., and travel in all types of transportation, both inside and outside the United States. Travel required at least 75% of the time. Must possess or have the ability to acquire a US passport; must be able to obtain a personal credit card with $5k minimum limit for sole use in extended travels and incurred business expenses. *The world's most advanced crane service and support program, Manitowoc Crane Care is divided into five key disciplines: Parts; Service and Technical Support; Technical Publications; Training; and EnCORE, our branded rebuild, repair, remanufacture and exchange program. Together, Manitowoc Crane Care promises crane owners unprecedented access to expedited, ongoing care for every Manitowoc product they operate 24 hours-per-day, 365 days-per-year. And it continues to provide that same level of care through the products' lifecycle. For Total Lifecycle Support, maximum equipment utilization, optimal profitability, and outstanding overall owner/operator value, no other crane maker comes close to Manitowoc Crane Care. Manitowoc Crane Care is a division of Manitowoc Cranes - parent company, The Manitowoc Company, Inc. EOE / DISABLED / VETERAN