Call Center/Customer Service Representatives

Rockville, MD
Jun 19, 2017
Jun 21, 2017
Customer Service
Full Time
(4-5 Open Positions) Looking for strong Call Center/Customer Service background and experience in a help desk environment and will need to have customer service background and technical; they will handle mostly customer billing and customer service calls. Speak to customers to learn procedures followed to diagnose source of error. Determine whether problem is caused by hardware such as modem, printer, cables or telephone. Communicate with co-workers to research problem and find solution. Talk to programmers to explain software errors and/or to recommend changes to programs. We are an equal opportunity employer.2-3 Years Call Center experience. Excellent oral and written communication skills required. Ability to gather information quickly and thoroughly and efficiently to assist customer needs. Must be able to creatively research and identify problems while working in a fast-paced environment with constantly changing priorities. Ability to deal well under pressure and within tight deadlines required. Telephony manners and call documentation skills are essential. Must have an in depth knowledge of functional area and its impact on overall work environment. Must be able; to perform office or technical support tasks requiring a full understanding of the rules, procedures and methods of the organization. Must have a strong working knowledge of one or more of the following - modem configurations, Microsoft Office; web browsers such as Internet Explorer, Chrome, Firefox, and Safari.

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