Senior Program Manager, Quality Management
Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.Responsible for strategic alignment and integration across projects/programs in support of business unit process and administrative efficiency. Defines projects required to support programs and partners to ensure their implementation on time, within budget and with benefits realized. May assists in the planning and direction of budgets. Manages program(s) from initiation through delivery and monitors for continuous improvement. Organizes the interdepartmental activities and may perform operational responsibilities. Participates cross-functionally in business planning to support business unit strategy. May be responsible for assembling a project team, assigning and monitoring work of team members and providing guidance and leadership. Responsibilities Plans and implements extremely complex projects/programs (or multiple projects/programs) spanning across business areas where analysis requires evaluation of intangible variance factors. Able to impact beyond area of responsibility. Ensures strategic direction of projects/programs is in line and designs strategies for alignment with Company and business unit goals and objectives; acts as the business unit liaison to corporate initiatives and projects. Consults and makes recommendations to senior management on significant issues. Broad knowledge of company products, functions, marketing and/or service policies and procedures. Ability to interact with all levels including senior management and influence decision-making. Proven ability to determine key business issues, develop effective action plans and implement to successful conclusion. Ability to operate at a strategic business level and fully incorporate business strategies within all projects/programs. Generally requires Master's degree or equivalent and 8-10 years of experience. Previous project management experience in multi-disciplinary setting required.