Senior Program Manager
Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.Opportunity This position will support the delivery of large scale, complex, and often enterprise-wide projects involving cross-functional teams by managing activities including planning session preparation to ensure risk plans are in place to avoid and/or mitigate business risk and customer impact, identification and monitoring of program critical milestones and respective dependencies, ensuring high customer impacting issues are escalated as needed for expedited resolution, and completing root cause analysis for continuous improvement efforts. As a Sr. Program Manager supporting Blue Shield's Control Tower function, you will develop project plans to ensure events are coordinated across all areas of the enterprise working with business leaders across the organization. This position will play an integral role in ensuring that a quality, end-to-end customer experience is delivered where one exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results. Specific Responsibilities Include:Creates and reviews plans for own projects or for those managed by others.Monitors project milestone delivery and potential impact to cross project dependencies.Ensures risks have mitigation or contingency plans in place.Communicates with and influences stakeholders functioning in a matrix environment.Escalates issues appropriately as needed for expedited resolution.Develops project status dashboard reporting, monitors and reports on project status.Acts as a source of expertise for project management and business analytic needs.