Associate Provider Relations Coordinator

UnitedHealth Group
Elkridge, MD
Jun 19, 2017
Jun 21, 2017
Accountant, IT
Full Time
Position Description:Energizeyour career with one of Healthcare's fastest growing companies. Youdream of a great career with a great company - where you can make an impact andhelp people. We dream of giving you theopportunity to do just this. And withthe incredible growth of our business, it's a dream that definitely can cometrue. Already one of the world's leading Healthcare companies, UnitedHealthGroup is restlessly pursuing new ways to operate our service centers, improveour service levels and help people lead healthier lives. We live for the opportunity to make adifference and right now, we are living it up.Thisopportunity is with one of our most exciting business areas: Optum -a growingpart of our family of companies that make UnitedHealth Group a Fortune 17 leader. Optum helps nearly 60million Americans live their lives to the fullest by educating them about theirsymptoms, conditions and treatments; helping them to navigate the system,finance their healthcare needs and stay on track with their health goals. Noother business touches so many lives in such a positive way. And we do it allwith every action focused on our shared values of Integrity, Compassion,Relationships, Innovation & Performance. The Associate Provider Relations Coordinator is responsible for a range of activities associated with HouseCalls operations. The Associate Provider Relations Coordinator supports the functions of the Provider Relations Team and assists the Provider Relations Coordinator with workforce management of the HouseCalls Practitioners from a logistical and operational perspective. Employees in this position will gather information to assist in review of market data, manage the approval of HouseCalls Provider expenses, resolve day to day operational issues encountered by providers, and assist with travel requests. The Associate Provider Relations Coordinator reports to the Regional Lead and partners in supporting short and long term operational goals by executing on daily responsibilities and providing support to the overall team.Primary Responsibilities: Resolve operational issues that are routed to the Provider Relations team either telephonically or via e-mail Review and approve expense reports submitted by the HouseCalls Providers Assist with the creation and completion of travel requests for HouseCalls Practitioners Assisting with outbound calls to ensure practitioners have loaded required hours of availability Provide assistance to HouseCalls Practitioner field by quickly and efficiently addressing practitioner concerns Assist with the composition and review of production based reporting for HouseCalls regions Achieve performance metrics related to telephonic quality assurance Other duties as assignedRequired Qualifications: High School Diploma / GED (or higher) 1+ years of experience with Microsoft Excel including basic formulas, analyzing data, filtering and sortingPreferred Qualifications: Associate's Degree (or higher)1+ years of Customer Service experienceAny experience with Workforce Management or Operational Support Experience with Data AnalysisCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: housecalls, uhg, provider, coordinator, relations

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