Storage Facility Manager

David S Brown Enterprises
Arbutus, MD
Jun 16, 2017
Jun 21, 2017
Full Time
Lansdowne, MD (Suburban Baltimore Metro Area)Self-storage facility of 700+ units is seeking a Self-Storage Manager that is energetic, an outgoing self-starter who has excellent sales, marketing and customer service skills in the suburban Baltimore metro area. He/she aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships and being committed to customer satisfaction. This manager pays close attention to detail and has general accounting, marketing and basic computer skills. We offer a great benefits package. RESPONSIBILITIES AND DUTIES: Responsible for the sales, marketing, occupancy, and delinquency management of the facility Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills, as approved by management Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials Maintains all required tenant documentation in a neat and orderly manner as directed by management Controls delinquencies through telephone contact and letters on a scheduled basis including sending out monthly invoices Cleans space(s) as vacated, hallways, and grounds as needed. Clean office and restrooms daily Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks as well as visual inspection daily General management of the office including, but not limited to, opening and closing the office on time each day, keeping and balancing petty cash, making daily bank deposits and preparing daily, weekly and monthly reports as required by management Assist in preparing units for auction, vacate as prescribed by law, and approved by management Effectively communicates with management and fellow associates Cross-train into other departments as needed Develop & exhibit proficiency in Customer Service, Print & Copy Services, Packing Services, Postal, Shipping & Freight Services and Computer Skills Pack content for shipping using established procedures Receive, sort and place mail in mailbox accurately WORK SKILLSBasic computer operation required. Experience and proficiency in MS Word, Excel, Outlook, & Windows XP Required. Experience using a self-storage software application is a plus. Understanding of an automated gate system is a plus.EXPERIENCE - QUALIFICATIONS Prior self-storage experience preferred Prior packing and shipping office experience is a plus Customer service, retail sales, marketing, general office and telephone skills a plus Good organizational skills and basic accounting practices Basic knowledge of self-storage industry law Successful record of accomplishment of sales and marketing skills in the self-storage or retail industry General office functions and experiences a plus Ability to pay close attention to detail

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