Automotive Service Advisor

Employer
Bob Bell Ford
Location
Baltimore, MD
Posted
Jun 16, 2017
Closes
Jun 21, 2017
Function
Accountant, IT
Industry
Automotive, Retail
Hours
Full Time
AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER Isn't it time you took your automotive service advisor career further? Job Description Ford Automotive Service Advisors greet customers and assist them with any inquiries they may have Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle. Consult with customer on applicable service specials. Ford Service Advisors prioritize required services, and be prepared to provide options upon request. Document declines for services and ask for follow-up on future service considerations Keep customer informed on completion times, service expenses, and possible changes. Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Spend quality time building relationship with the customer. Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.Join our winning automotive service team - apply today!As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: Prior experience working with customers and providing an exceptional experience Sales including inside sales, outside sales, or retail sales is a plus Previous automotive service advisor experience preferred, not required Experience with CDK or ADP a plus Outgoing personality with expertise at developing relationships (ie, a "people person") Basic MS Office knowledge; computer software and internet proficiency Must be willing to submit to a background check and drug screen Valid US driver's license Join our winning automotive service team - apply today!